sound is not working

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sound is not working

Hi everyone. Today I tried to watch a video on my computer, and there was no sound. So I clicked the volume up button, and it doesn't change the level (there's a small "no" sign, the circle with the line through it, under where the volume level should be). In the menu bar, the volume control is now a light grey and I can't use it. Same with in system preferences. Any ideas on how to get volume to start working again or why it stopped? Thanks for the help.

MacBook Pro 15″, macOS 13.0

Posted on Aug 9, 2023 10:06 AM

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Answer 1

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ASTRO24

Community Specialist

Aug 10, 2023 10:31 AM in response to Dave126_12

Hi Dave126_12,

Thanks for posting in Apple Support Communities.

It sounds like there may be an issue with your internal Mac speakers working. To address this behavior try the next steps.

Check your sound settings

First, disconnect any cables from the USB, Thunderbolt, or 3.5mm audio ports on your Mac.

1. From the Apple menu , choose System Settings (or System Preferences).

2. Click Sound.

3. Click the Output tab, then select the built-in speakers. If you don’t see built-in speakers as an option in the Output window, contact Apple Support.

4. If the Output volume slider is set low, move the slider to the right and test again.

5. If the Mute checkbox is selected, deselect it and test again.

6. If you still don’t hear any sound, contact Apple Support.

If the internal speakers on your Mac aren't working - Apple Support

Regards.

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sound is not working

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