Where do I take my trade-in for shipping back to Apple?
I bought a new MacBook Air. I’m trading in my previous one.
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The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I bought a new MacBook Air. I’m trading in my previous one.
If you setup a Trade In, you should receive shipping box and address label a couple of days after getting your Mac, to send the old one in. There should also be instructions in the Trade-In kit.
You don't need to include cables or accessories.
If you setup a Trade In, you should receive shipping box and address label a couple of days after getting your Mac, to send the old one in. There should also be instructions in the Trade-In kit.
You don't need to include cables or accessories.
hannahmanger wrote:
Thanks! I got the box. The instructions related to preparing the laptop for trade-in. There was a gap, however, because it didn’t mention w we whether to take it to USPS, FedEx or UPS. In prior experience, a return shipping label was inside the box and it said which vendor to use. :)
I noticed UPS brought it and presumed that they would receive it back from me. This seems pretty simple, except in a text or email I thought I remembered seeing USPS mentioned which threw me a curve ball.
Look under the label addressed to you for the return label.
The return shipping label should specify which courier to use.
As mentioned it may be under the one addressed to you.
Thanks! I got the box. The instructions related to preparing the laptop for trade-in. There was a gap, however, because it didn’t mention w we whether to take it to USPS, FedEx or UPS. In prior experience, a return shipping label was inside the box and it said which vendor to use. :)
I noticed UPS brought it and presumed that they would receive it back from me. This seems pretty simple, except in a text or email I thought I remembered seeing USPS mentioned which threw me a curve ball.
Where do I take my trade-in for shipping back to Apple?