Apple CarPlay audio drop outs on phone calls/defaulting to Spotify when streaming video

Question

Apple CarPlay audio drop outs on phone calls/defaulting to Spotify when streaming video

Apple CarPlay in my 2019 Camry has been comically terrible.

First issue is audio drop outs during phone calls and complaints that I’m also cutting out on the other caller’s end. I switch to regular bluetooth connection and everything is totally fine. My girlfriend and I have never said “what” more in our lives.

The other is if I’m watching a video (I’m parked, calm down.) and go to adjust the volume, it automatically switches to Spotify audio. (90% of the time, the video is quieter than Spotify, so when Spotify kicks in, I get blown up and I consider getting out and walking and leaving the car and the keys right there.)

Is there a software update that might solve these problems? How would one even do a software update? I’m not sure I can fit my car inside the house to plug into my iMac. I’m sure I can figure that part out. But any other suggestions are welcome! Thanks!

iPhone 13

Posted on Aug 9, 2023 3:57 PM

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Answer 1

Aug 10, 2023 12:12 PM in response to Gilman_guitar

Hi Gilman_guitar,

Thanks for posting here in Apple Support Communities. There are a few things that you can try to help with the issue you're having with CarPlay including checking for a firmware update from your car manufacturer. Please check out this article as it may help to address the issue you're facing: If you need help with CarPlay - Apple Support

Make sure that your iPhone has the latest version of iOS. If your iPhone is updated to the latest version of iOS, follow these steps—checking CarPlay after each step:

1. Check your connection to your CarPlay stereo:

* If you have a wired connection, try connecting again with a different USB cable to a different USB port if you have one.

* If you have a wireless connection, make sure that Bluetooth is turned on on your iPhone under Settings > Bluetooth. Then go to Settings > Wi-Fi, and make sure that Wi-Fi is also turned on. Tap the CarPlay network, and check that Auto-Join is turned on.

4. If CarPlay doesn't activate automatically, look for the CarPlay logo on your car's display and select it.

5. Restart your iPhone and your car.

6. Make sure that Siri is on.

7. If your iPhone isn't detected by CarPlay, make sure that CarPlay isn't restricted. Go to Settings > Screen Time > Content & Privacy Restrictions. If Content & Privacy Restrictions is on, tap Allowed Apps, and make sure that CarPlay is enabled.

8. Go to Settings > General > CarPlay, tap your car, then tap Forget This Car. Then set up CarPlay again.

9. Make sure that your CarPlay stereo is using the latest firmware from the car manufacturer. Check your car's manual for more information.

If you still have issues connecting to CarPlay, contact Apple Support.

Regards.

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Apple CarPlay audio drop outs on phone calls/defaulting to Spotify when streaming video

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