Apple Music Radio Doesn't Show Any Radio Shows or Episodes or Stations
I am a subscriber to Apple Music; however, about ~4 weeks ago, its Radio stopped showing any shows, episodes, or stations.
Getting support from Apple has been a nightmare. My tickets have been passed around with no resolution.
To make matters worse, just yesterday, a senior advisor picked up the ticket and kept saying that she is from the US/Canada support team and wouldn't be able to help, as she won't be able to call back. I'm amazed at the level of support.
I have tried logging into Apple Music on the web using different browsers and computers, but the issue persists.
The Radio only works if it's opened from Apple Music on my iPhone.
I am currently using the latest macOS.
If anyone has had a similar experience, please share your ideas on how to resolve this.
Thank you.
Mac mini