Ordered a device with Apple online but order shows on hold

I see. The "on hold" status on your DHL tracking report means that your shipment is temporarily delayed. There are a few reasons why this might happen, including:

• Customs clearance: Your shipment may be on hold while it is being processed by customs. This can happen for a variety of reasons, such as if the shipment contains prohibited or restricted items, or if the value of the shipment is above a certain threshold.
• Technical issue: There may be a technical issue with the DHL tracking system that is causing your shipment to be incorrectly marked as "on hold."
• Warehouse delay: Your shipment may be on hold due to a delay at a DHL warehouse. This can happen for a variety of reasons, such as if the warehouse is experiencing high volume or if there is a problem with the warehouse's inventory system.

It is difficult to say for sure why your shipment is on hold without more information. However, I would recommend contacting DHL customer service for more information. They may be able to tell you the specific reason for the delay and provide an estimate for when your shipment will be delivered.

In the meantime, there is not much you can do to expedite your shipment. However, you can contact DHL customer service to request that they prioritize your shipment. They may be able to do this if your shipment is for medical or business purposes.

I hope this helps!

As ExPort1 correctly points out, the common cause of holds we end users see reported here are Customs holds. These reports are especially common regarding shipments to the Philippines. Is that the final destination?

First, you are asking other end users here; this is not Apple support so we cannot give you an official answer. Second Apple is pretty good at estimating delivery dates, so if they told you that it would be on 8/23, that is almost 2 weeks away - that means it is too early to start worrying. And, as mentioned, there are lots of reasons why shipments that have to pass through customs may be delayed.

And no, you cannot expedite it. It is a matter for Apple and DHL.

I have same problem

The point is: other users are only guessing; we have no insight into Apple's policies or DHL's shipping schedule or anything that can influence that such as natural disasters.