It will not let me add a new payment, it is simply grayed out. How do i fix this?

Posted on Aug 10, 2023 9:47 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 10, 2023 9:48 AM

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



1 reply
Question marked as Top-ranking reply

Aug 10, 2023 9:48 AM in response to Erichoof

If an app or feature on your device is not working, not appearing, or is restricted (grayed out), it may have been disabled using Screen Time, or by an IT administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings —> If your Apple ID is greyed out in Settings - Apple Support

Tap Settings > Screen Time > Content & Privacy > scroll to Allow Changes.

- If the device is managed (Settings > General > VPN & Device Management), contact the IT department that is doing the managing.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

It will not let me add a new payment, it is simply grayed out. How do i fix this?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.