Apple Pay Shopify Subscriptions

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Level 1

4 points

Apple Pay Shopify Subscriptions

Hey all!

We have an online store built on Shopify with subscription model. We used to have working Apple Pay but it stopped working 2022 December.

Shopify said it's all working on their end and I should contact Apple with my problem.

I found a contradicting article where it says, that Apple Pay is not supported with subscription model outside USA, Australia New Zealand and Canada.

The location of my shop is in United Kingdom and the url is https://myotahealth.com/

I'm wondering why Apple Pay suddenly stopped working and what can I do to fix it?

Thanks for your help in advance :)

MacBook Pro 16″, macOS 12.2

Posted on Aug 10, 2023 11:42 PM

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Answer 1

Aug 15, 2023 8:37 AM in response to kokaia

Hi Kokaia,

Facing issues with Apple Pay on your Shopify store can be frustrating. Here's a brief solution:

Contact Apple Support: Since Shopify is fine, reach out to Apple Support for help. They can guide you on why Apple Pay stopped working and how to fix it.
Check Domain and SSL: Ensure your website domain is set up correctly, and your SSL certificate is valid. Apple Pay requires a secure connection.
Update Settings: Review and update payment settings on Shopify. Also, consider testing on different devices.

Hope this helps,

for more clarification visit

https://swishtag.com/shopify-agency-new-york/

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Answer 2

Jeff Donald

Level 8

44,844 points

Aug 11, 2023 4:05 AM in response to kokaia

Apple does not troubleshoot other companies software or websites. Please contact the support team for Shopify.

Just on a personal note I visited your site, attempted to purchase 2 items and checkout with Apple Pay. I got as far as my address. Since I’m in US, the sale quite there, but it was ready to have be pay. My default credit card was shown and the double click action was loaded. It seemed to be working.

What browser and computer are you using? How are you troubleshooting the issue?

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Apple Pay Shopify Subscriptions

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