My daughter pre ordered a movie on her iPad on the family acc of which I’m the organiser. I then by mistake ordered the same movie on my iPad on my iCloud. We’ve both been charged, even though all the purchases are linked to my bank. So in effect I’ve been charged £13.99x2. Apple will not refund one refund and even thou we’ve both appealed on report a problem, they have refused us both. Surely this cannot be correct?
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
If you feel you want to discuss a refund request, try to contact a live person using a telephone or chat request.
Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
"See a list of Apple phone numbers around the world." Click here --> Contact Apple for support and service - Apple Support
Yes I did that. I went onto chat twice. Unfortunately they cannot do anything. I cannot call as I’m out of my country on holiday for another few weeks so I will def do telephone chat once I’m bk.
Charged twice for an iTunes movie
