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Touch ID issue notification text iPhone

Unable to use touch home button

iPhone 6 Plus, iOS 12

Posted on Aug 11, 2023 11:40 AM

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5 replies

Aug 12, 2023 11:23 AM in response to Brghtskn4u

Hello Brghtskn4u,


We can see from the photo that you are receiving a notification about Touch ID not working on your iPhone 6 Plus. Does this notification pop up when trying to use Touch ID, or does it pop up at random?


If you haven't already, we recommend working through the steps in the following support article, which include a link to contact Apple Support directly: If Touch ID isn't working on your iPhone or iPad - Apple Support


Take care.

Aug 12, 2023 5:15 PM in response to Brghtskn4u

Brghtskn4uX, Since Touch ID still isn't working as expected after following the previous troubleshooting steps, we recommend that you contact Apple Support directly so that they can work with you to find a solution. You can reach them by clicking here: Apple Support or calling the most local number in your region: Contact Apple for support and service. Thank you for participating in the Apple Support Communities. Cheers!

Touch ID issue notification text iPhone

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