AirPrint stopped working on iPhone

I’ve tried printing several things from my iPhone to my Canon printer. I have always been able and to do it before. All of a sudden it’s saying “No Air Print Printers Found”. I’ve read several things, including, make sure that you are on the same Wi-Fi as your printer, and try restarting your modem and/or printer. Well, I have someone in the same house, with the exact same phone (iPhone 13), is on the exact same Wi-Fi network, and can print to the printer just fine. It has to do some thing with my phone or the settings. Oh, and I can print from my iPad the exact same document without issue. What’s wrong with my phone. Suggestions?


[Re-Titled by Moderator]

Posted on Aug 11, 2023 2:19 PM

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Posted on May 29, 2024 7:20 AM

Go to settings, security, vpn and turn to off. You may have two that need to be turned off (one personal). Then click on the (i) for Norton or the program that is supplying your vpn and turn off CONNECT ON DEMAND. Done! I can print from my phone again! I saw this info from someone else in the community. A big thank you to them!!!!!

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Question marked as Top-ranking reply

May 29, 2024 7:20 AM in response to dj3183

Go to settings, security, vpn and turn to off. You may have two that need to be turned off (one personal). Then click on the (i) for Norton or the program that is supplying your vpn and turn off CONNECT ON DEMAND. Done! I can print from my phone again! I saw this info from someone else in the community. A big thank you to them!!!!!

Jan 22, 2024 9:45 AM in response to dj3183

I was having the same problem. I disabled VPN on my Norton App and disabled con on my settings. I was then able to connect to my canon printer and print. I then enabled my Norton VPN and again I was not able to select my printer. I repeated the process from the start and again I was able to select the printer. I noticed a message that said that I did not need to enable Norton’s VPN because VPN was active on the router. I hope this helps.

May 12, 2024 4:30 PM in response to stevelau88

That solved my problem and took less than 3 minutes to follow your instructions on the front panel of my Canon MF232w printer (including download and installation time)! For others reading this, I previously could print from my iPhone to my Canon printer until I upgraded to IOS17, then the printer would appear on my iPhone, but would not stay selected to allow printing.


After updating the Canon firmware, the printer restarted and I could immediately print from my iPhone. I did not have to make any changes to the iPhone during this process.


Thank you for the solution!

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AirPrint stopped working on iPhone

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