Face ID doesn’t work
I dropped my phone in the water, and after that Face ID doesn’t work
iPhone 12 Pro Max, iOS 16
Question marked as
then it will likely need repair
from If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support
What to do next
- Update your iPhone or iPad to the latest version of iOS or iPadOS.
- Check if there is an issue with Face ID in your iPhone's parts and service history. To do this, open the Settings app, tap General, then tap About.
- If you still can't enroll your face or unlock your device with Face ID, you can take your device to an Apple Store or Apple Authorized Service Provider, or contact Apple Support about your iPhone or your iPad.
Only a trained technician should service your device. Improper repair, modification, or use of nongenuine Apple components in the laser systems might prevent the safety mechanisms from functioning properly and could cause hazardous exposure and injury to eyes or skin.