Since 7-3-23 I have been charged almost daily, some days there are upwards of four or five charges. In less than a month I have been charged close to $300! How do I get this money back?
iPad, iPadOS 16
Here's a more detailed and descriptive list that includes a few reasons and solutions not mentioned in the article posted earlier:
The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support
"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."
Other possibilities to consider (not all may apply in your situation):
● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).
● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support
If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.
If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."
Click here ➞ https://support.apple.com/HT201232
Here's a more detailed and descriptive list that includes a few reasons and solutions not mentioned in the article posted earlier:
The support article If you see 'apple.com/bill' on your billing statement - Apple Support explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. If you use Apple Card you may find this document helpful too ➞ If you see an Apple Services charge you don't recognize on your Apple Card - Apple Support
Also note this service: View your App Store and iTunes Store purchases directly from your financial institution - Apple Support
"When you sign in to your financial institution website or mobile app and view your recent purchases from the App Store, iTunes Store, Apple Books, or for Apple Music or iCloud services, you may see an option—such as View Receipt—that allows you to view more details about your transaction."
Other possibilities to consider (not all may apply in your situation):
● Purchases can be made with your ID if your Apple ID is compromised (read what to do ➞ If you think your Apple ID has been compromised - Apple Support ) or somebody else has access to your device (require a purchase password as explained in this article ➞ Require a password for App Store and iTunes purchases - Apple Support ).
● If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts (see the article: Recognize and avoid phishing messages, phony support calls, and other scams - Apple Support ).
● If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.
● Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ How apps, content, and subscriptions from Apple are billed - Apple Support ).
● Unanticipated amounts may be grouped charges ( How apps, content, and subscriptions from Apple are billed - Apple Support ).
If a purchase is listed in your purchase history and you want to ask for a refund, read this article about how to request a refund for apps or content that you bought from Apple ➞ Request a refund for apps or content that you bought from Apple - Apple Support
If a Family Sharing member made the purchase then you need to discuss this with that person. They would have to initiate any refund request.
If a reporting a problem request is unsuccessful or you have another issue you can also speak with Apple ➞ Choose your country or region - Official Apple Support Select your country, then a product.
or:
Contact Apple for support and service ➞ "See a list of Apple phone numbers around the world."
Click here ➞ https://support.apple.com/HT201232
This support article is Recommended by Apple as the preferred* resource for identifying payments you may see on a bill.
➜ If you see 'apple.com/bill' on your billing statement - Apple Support
"If you checked https://reportaproblem.apple.com and your emailed receipts and you're still not sure why you were charged, contact Apple Support" using this link --> https://getsupport.apple.com/?caller=ikb&PGF=PGF51002&category_id=SC0060&symptom_id=21084
______
* I have a payment of $2.99 per month what … - Apple Community
Once you have found the item in your purchase history, here's how to request a refund (From: Request a refund for apps or content that you bought from Apple - Apple Support - see the article for more detail.)
1. Sign in to https://reportaproblem.apple.com.
2. Tap or click "I'd like to," then choose "Request a refund."
3. Choose the reason why you want a refund, then choose Next.
4. Choose the app, subscription, or other item, then choose Submit. If you were charged for a subscription that you no longer want, you can also cancel the subscription using the directions in this article --> If you want to cancel a subscription from Apple - Apple Support .
Bumblebee1802 wrote:
I have been having problems with my game over the last two months . I was playing a special trophy game and this is when the problem began. I have been double charged many times but the last one was for 50.08 x2 and really stood out. I loved playing until the double charged daily. Then the game has gotten stuck and wouldn’t allow me to progress . I took it off today because I had a stuck game after I bought helper that cost me money and I couldn’t even use the coins I bought. I feel like I have been screwed out of lots of money . I want Apple to look over my charges and game information. Please see if I am scammed . I never received any payment or free games from the trophies I won. I don’t know what to do . Please make this right!!
Apple is may or may not read postings around here.
Start by contacting the app vendor, and requesting their assistance resolving this.
Then…
How are you being billed? Through Apple and your Apple ID, or are you being billed separately and directly?
Then if the app vendor is unresponsive…
…If you are being billed via Apple, then contact Apple and request refunds.
…If you are being billed directly, then contact your payment provider and discuss this with them.
You will likely also be ceasing playing this app too, if the app provider is unresponsive.
You can leave feedback in the app store page for the app, both as a report sent to Apple, and also by additionally posting an app review.
If these charges do not appear on the billing and subscription info for any of your Apple IDs, then you will want to discuss what appears to be payment card fraud directly with your financial provider.
if this is what is happening, the fraudulent usages will only show on your payment card statements, and not on any of your Apple ID statements.
This is an apple forum where people come to ask general questions and to get advice. If you need specific help with your personal account, you have to actually contact Apple Customer Service so they can bring up your account and see what's going on.
AramBachari wrote:
Apple pay charge me twice a month
You will want to see Limnos’ replies above for more info, and for how to dispute charges. (We’re other users like you, and we have no access to your Apple ID, or to your billing and subscriptions.)
You will want to see Limnos’ replies above for more info, and for how to dispute charges. (We’re other users like you, and we have no access to your Apple ID, or to your billing and subscriptions.)
BrendaDavisEnglish wrote:
I have been double billed for an item purchased in June’s Journey for a $19.98 pkg but they refused to refund the extra $19.98 even though I send receipt showing double billing.
Who is “they” here, and who submitted the charge to your payment card?
That (or those) entities, and your payment provider, are your contacts here.
For Apple, the billing-, refund-, and dispute-related information is included above.
Hi why have I been charged 4 times for apple bell.com on my visa bill the dates are June 24/24 for the amount of $12.42 I would like to be refunded for the 3 charges at $12.42. Thank you Bernadette
[Edited by Moderator]
I have been having problems with my game over the last two months . I was playing a special trophy game and this is when the problem began. I have been double charged many times but the last one was for 50.08 x2 and really stood out. I loved playing until the double charged daily. Then the game has gotten stuck and wouldn’t allow me to progress . I took it off today because I had a stuck game after I bought helper that cost me money and I couldn’t even use the coins I bought. I feel like I have been screwed out of lots of money . I want Apple to look over my charges and game information. Please see if I am scammed . I never received any payment or free games from the trophies I won. I don’t know what to do . Please make this right!!
I have been double- charged numerous times when purchasing coins for wwf. WHY? I’ like a refund or apply it to more coins. Clearly there is something in my opinion, that is nefarious. Why are so many people experiencing problems. EVERY time I order coins there is a double charge?! I have definitely lost confidence in Apple Pay. I guess i just won’t purchase anything.
Nobody on this forum can tell you why. We are just users like yourself and do not have the access to your accounts and other information that only you and Apple have (and we do not want that access!) You can find out yourself by going to the start of this topic and reading the posts made a long time ago.
I have been charged 3 times I want my money back
Adamskato wrote:
I have been charged 3 times I want my money back
The billing-, refund-, and dispute-related information you seek is included above.
I have been double billed for an item purchased in June’s Journey for a $19.98 pkg but they refused to refund the extra $19.98 even though I send receipt showing double billing.
I have been charged multiple multiple times, sometimes daily. I want my money back
