My iCloud backed up completely before syncing to a new iPhone yet there are thousands of scattered pictures and videos that are missing. It doesn’t stop after a certain day I have pictures from July I can see but June is completely gone, most of April and some of may. There are plenty of pictures before those dates as well. Has anyone else seen this problem? My old phone I traded in and they erased immediately
iPhone 14 Pro Max, iOS 16
Hello Lmasotta7,
We were sorry to learn about your missing Photos. You mentioned that iCloud backed up before you set up your new iPhone, and we wanted to offer some assistance.
If you use iCloud Photos to manage the photos on your iPhone, they sync directly to iCloud. Content that is synced from iCloud is not part of the backup, but it should come back when you enable the same features on your new iPhone. While you're able to use your new iPhone pretty quickly after restoring your backup, but syncing content like iCloud Photos may take awhile to fully load. You might check to see if you have iCloud Photos enabled and if your photos and videos are still loading on your iPhone.
On your iPhone or iPad
1. Open the Photos app.
2. In the Library tab, tap All Photos.
3. Scroll to the bottom to see the status bar.
If your iCloud Photos aren't syncing to your device - Apple Support
Regards.
Hello Lmasotta7,
We were sorry to learn about your missing Photos. You mentioned that iCloud backed up before you set up your new iPhone, and we wanted to offer some assistance.
If you use iCloud Photos to manage the photos on your iPhone, they sync directly to iCloud. Content that is synced from iCloud is not part of the backup, but it should come back when you enable the same features on your new iPhone. While you're able to use your new iPhone pretty quickly after restoring your backup, but syncing content like iCloud Photos may take awhile to fully load. You might check to see if you have iCloud Photos enabled and if your photos and videos are still loading on your iPhone.
On your iPhone or iPad
1. Open the Photos app.
2. In the Library tab, tap All Photos.
3. Scroll to the bottom to see the status bar.
If your iCloud Photos aren't syncing to your device - Apple Support
Regards.
I reached out to Apple support and unfortunately there seems to be no solution. They said this has happened to other people and they don’t understand why it’s scattered photos that do not come through.
iCloud did not backup everything
