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albacespon Author

Level 1

4 points

iCloud backup

I have just got a new phone and I backed up my iCloud yet when using my new phone there are photos and videos missing, how can this be recovered and why is it not saved on my iCloud?

iPhone 11

Posted on Jun 21, 2023 1:23 AM

Top-ranking reply

Ingo2711

Level 9

73,299 points

Posted on Jun 21, 2023 2:40 AM

Can you see those missing photos in iCloud Photos, if you log into your iCloud account on your computer or your old iPhone?

Also have a look at the troubleshooting mentioned in this related article:

If your iCloud Photos aren't syncing to your device - Apple Support

Depending on the amount of photos in iCloud, it may take a while, until all data has been synced back to your new device.

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iCloud backup

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