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User profile for user: aerotechi
aerotechi Author
User level: Level 1
4 points

force restart not working iphone 7

My Iphone 7 started locking up a few months ago but thought id cured it by removing an app recently installed and has been good since (fixed the lock up by force restarting)

Today its locked up again. Was using it and it just froze then the screen dimmed then off. Force restart does nothing, plugging in does nothing, even tried find my iphone (shows offline) and calling it (unable to connect call) to see if anything would happen. All nothing. The phone had over 50% charge at the time. Ive even tried leaving it for 30 mins then and hour before trying a force restart again to no avail. Any suggestions to recover it?


(all online research for force restart not working returns, do a force restart)

iPhone 7

Posted on Aug 13, 2023 7:51 AM

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User profile for user: Bob Timmons
Bob Timmons
Community+ 2024
User level: Level 10
168,476 points

Posted on Aug 13, 2023 7:57 AM

As a last gasp effort, try a Forced Restart on the phone a few more times. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


if not......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find authorized service shops in your area by using this link:


Find Locations

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Question marked as Top-ranking reply
User profile for user: Bob Timmons
Bob Timmons
Community+ 2024
User level: Level 10
168,476 points

Aug 13, 2023 7:57 AM in response to aerotechi

As a last gasp effort, try a Forced Restart on the phone a few more times. Follow the instructions very carefully, as this is a bit tricky. You may need to repeat this several times.


Force restart iPhone - Apple Support


There are only 2 possible results when you perform a Forced Restart:


1) The phone returns to normal operation


if not......


2) There is a hardware problem with the phone that will need attention at the Apple Store (make an appointment) or at an authorized Apple Service shop


You can find authorized service shops in your area by using this link:


Find Locations

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User profile for user: Kurtosis12
Kurtosis12
User level: Level 9
66,718 points

Aug 13, 2023 9:07 AM in response to aerotechi

If you have never replaced the battery on your phone, this is most likely the cause of the lockups.

Your battery is at the end of its life and can't keep up with the power demands of your phone.

Batteries degrade over time with usage due to chemical aging, that's just how they work.

You can expect about a 1% drop per month with average use on an iPhone.

Apple recommends replacing it when it reaches 80%. To check your battery health, go to Settings > Battery > Battery Health.


iPhone Battery Replacement.

iPhone Battery Repair & Replacement - Apple Support


About Lithium Ion Batteries

iPhone battery and performance - Apple Support (IN)


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force restart not working iphone 7

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