iMessage problem

Some of the contents of my chat with 1 person disappeared even tho I didn't do anything. The message history is always on forever and never changes. why is that?

iPhone X, iOS 16

Posted on Aug 13, 2023 10:50 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2023 12:40 PM

Hello Halcyon_,


Let's use the steps below to make sure those messages weren't unintentionally deleted:


1. In Messages, tap Edit on the conversations page. If you previously turned Message Filtering on, the Edit button doesn't appear. Instead, tap Filters on the conversations page.
2. Tap Show Recently Deleted .
3. Choose the conversations with the messages you want to restore, then tap Recover.      
 4. Tap Recover Message or Recover [Number] Messages.

You need iOS 16, iPadOS 16.1, or later to recover deleted messages and conversations. You can only recover messages and conversations that you deleted within the last 30 to 40 days. If you delete a message before you update to iOS 16, iPadOS 16, or later, you can't recover that message.


You can also find those steps in this resource: Recover deleted text messages on your iPhone or iPad - Apple Support


If those messages aren't appearing there, have you had the chance to restart your iPhone since you noticed this behavior? Restart your iPhone - Apple Support


1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


Additionally, is that particular contact experiencing a similar behavior on their device?


Let us know, and we'll keep moving forward based on those details.

1 reply
Question marked as Top-ranking reply

Aug 14, 2023 12:40 PM in response to Halcyon_

Hello Halcyon_,


Let's use the steps below to make sure those messages weren't unintentionally deleted:


1. In Messages, tap Edit on the conversations page. If you previously turned Message Filtering on, the Edit button doesn't appear. Instead, tap Filters on the conversations page.
2. Tap Show Recently Deleted .
3. Choose the conversations with the messages you want to restore, then tap Recover.      
 4. Tap Recover Message or Recover [Number] Messages.

You need iOS 16, iPadOS 16.1, or later to recover deleted messages and conversations. You can only recover messages and conversations that you deleted within the last 30 to 40 days. If you delete a message before you update to iOS 16, iPadOS 16, or later, you can't recover that message.


You can also find those steps in this resource: Recover deleted text messages on your iPhone or iPad - Apple Support


If those messages aren't appearing there, have you had the chance to restart your iPhone since you noticed this behavior? Restart your iPhone - Apple Support


1. Press and hold either volume button and the side button until the power-off slider appears.
The volume button is located on the left side of the device, and the side button is located on the right
2. Drag the slider, then wait 30 seconds for your device to turn off. If your device is frozen or unresponsive, force restart your device.
3. To turn your device back on, press and hold the side button (on the right side of your iPhone) until you see the Apple logo.


Additionally, is that particular contact experiencing a similar behavior on their device?


Let us know, and we'll keep moving forward based on those details.

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iMessage problem

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