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Hello,
I have 2017 macbook pro.
Recently, when I lift the lid, my MacBook's screen goes black. Approximately, up to 30 degrees, the screen is alive, but exceeding 30 degrees, the screen goes black. When I connect it to an external monitor, everything seems fine, except for the screen of MacBook.
In this case, can I get trade-in value of this MacBook?
Thanks.
I (we) only know what Apple says on that page (and I can't even get that far since it requires a serial number for that model which I do not have). If you have questions like that you will have to ask Apple.
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
I (we) only know what Apple says on that page (and I can't even get that far since it requires a serial number for that model which I do not have). If you have questions like that you will have to ask Apple.
Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support
Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support
To get more information about the Apple Trade In service click on the link --> Apple Trade In - Apple
- Don't miss the FAQ at the very bottom.
- Start a trade-in by clicking on a device in the section "Select your device to get a trade-in estimate" - Smartphone, Tablet, Computer, Watch, Other devices (recycle only)
- The newest models may not be listed as eligible for trade-in. Contact Apple if you want to double-check. If you cannot simply return the device to Apple within the refund period (not available in all countries), you may need to see if you can sell your device as used.
- Follow the instructions included in your trade-in kit. It explains how to prepare, pack, and ship your device.
- If Apple declines your device because it needs repair, trade-ins will not recoup the costs of repairs. Consider recycling the device as mentioned at the very bottom of the support article.
What to do before you sell, give away, trade in, or recycle your Mac - Apple Support
From this 2022 thread: Can I trade in a MacBook Pro with a broke… - Apple Community
Reply officially Recommended by an Apple team member: "You can, however, you will not get much for it, if anything due to the broken screen. You can double check the value of your trade-in here ➡️ Apple Trade In - Apple "
Thank you for your reply. However, what I wanted to know was the possibility of a trade-in when its screen works but only a specific angle is a problem.
Is this considered a broken screen? even if it works but black over 30 degrees angle?
<< Is this considered a broken screen? even if it works but black over 30 degrees angle? >>
Yes that is a broken screen and would need repair (by replacement) to be usable.
Trading in MacBook with a black screen at a certain angle of the lid.
