I submitted my airpod serial number but it kept on saying that that product has been replaced and worst part of it all is that the coverage has expired

Whenever I open the airpod case it normally show green light but now it stopped and anytime I try to connect it to my iPhone it keep telling me that the coverage has expired

AirPods Pro

Posted on Aug 13, 2023 6:10 PM

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Question marked as Top-ranking reply

Posted on Aug 13, 2023 6:42 PM

You are welcome to contact Apple about this but if you bought them secondhand or from a retailer that is not an official Apple retailer you may have purchased a fake or grey-market item and are out of luck.


Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


4 replies
Question marked as Top-ranking reply

Aug 13, 2023 6:42 PM in response to chidera184

You are welcome to contact Apple about this but if you bought them secondhand or from a retailer that is not an official Apple retailer you may have purchased a fake or grey-market item and are out of luck.


Refer to this document for ways to contact Apple ➞ Choose your country or region - Official Apple Support

Select your country (also look for "other" regions), then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.


or:


Contact Apple for support and service by telephone ➞ Contact Apple for support and service - Apple Support


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I submitted my airpod serial number but it kept on saying that that product has been replaced and worst part of it all is that the coverage has expired

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