unable to load photo

unable to load photo (an error occurred while loading a higher quality version of these photo).


thats what appears when i want to see a photo in my phone

iPhone 13 Pro Max, iOS 16

Posted on Aug 13, 2023 9:40 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 14, 2023 4:56 PM

Hi paaucaamacho,


Thanks for using Apple Support Communities. We understand you're getting an error when trying to download a photo. We're happy to help. It looks like your device is in Low Power Mode, which would temporarily pause iCloud Photos. This is expected behavior when using iCloud Photos and having your device in Low Power Mode. See more about that here: Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support


Try going to Settings > Battery and turning Low Power Mode off, and then test if the same error happens.


Thanks.

2 replies
Question marked as Top-ranking reply

Aug 14, 2023 4:56 PM in response to paaucaamacho

Hi paaucaamacho,


Thanks for using Apple Support Communities. We understand you're getting an error when trying to download a photo. We're happy to help. It looks like your device is in Low Power Mode, which would temporarily pause iCloud Photos. This is expected behavior when using iCloud Photos and having your device in Low Power Mode. See more about that here: Use Low Power Mode to save battery life on your iPhone or iPad - Apple Support


Try going to Settings > Battery and turning Low Power Mode off, and then test if the same error happens.


Thanks.

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unable to load photo

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