Unable to Load Photo

Some of my photos have an exclamation mark at the bottom right and with a little blur.

It also says “An error occurred while loading a higher quality version of this photo”

My phone is fully updated from the recent update

My photo is on download and keep originals

Posted on Jul 21, 2023 5:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 21, 2023 8:28 AM

You wrote "My phone is fully updated from the recent update" - which system version is currently installed on your iPhone? "Fully updated" can mean differnet systemversions, depending on the model of your iPhone, as not all models can be updated to the same version.

If your iPhone cannot "download a higher quality version of this photo" it can mean several things:

  • either your iPhone does no longer have enough free storage on your device to download the image in a full quality
  • or you are running low on iCloud storage and iCloud is no longer responsive
  • or Photos cannot process the codec or color profile of the version it is trying to load. This can happen, if you are having older items in iCloud that are no longer support by the current system version
  • or Photos cannot reach the iCloud servers because of a problem with the Internet connection or a a firewall interfering with the access to the servers.


You may want to check, if you have sufficient free cloud storage and free storage on your iPhone. And check the photos directly in iCloud using a web browser to view your photos at www.icloud.com . Can you download the blurry photos to a computer, and can you open them on a computer?



1 reply
Question marked as Top-ranking reply

Jul 21, 2023 8:28 AM in response to vajuser

You wrote "My phone is fully updated from the recent update" - which system version is currently installed on your iPhone? "Fully updated" can mean differnet systemversions, depending on the model of your iPhone, as not all models can be updated to the same version.

If your iPhone cannot "download a higher quality version of this photo" it can mean several things:

  • either your iPhone does no longer have enough free storage on your device to download the image in a full quality
  • or you are running low on iCloud storage and iCloud is no longer responsive
  • or Photos cannot process the codec or color profile of the version it is trying to load. This can happen, if you are having older items in iCloud that are no longer support by the current system version
  • or Photos cannot reach the iCloud servers because of a problem with the Internet connection or a a firewall interfering with the access to the servers.


You may want to check, if you have sufficient free cloud storage and free storage on your iPhone. And check the photos directly in iCloud using a web browser to view your photos at www.icloud.com . Can you download the blurry photos to a computer, and can you open them on a computer?



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Unable to Load Photo

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