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Calories not imported on Apple Health App

I have an Amazfit T-rex Pro watch and my calories burnt while cycling doesn't add up in health app. It shows the activity but doesn't add the calories. Any idea how to fix this issue?

iPhone 13, iOS 16

Posted on Aug 14, 2023 1:15 AM

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Question marked as Best reply

Posted on Aug 14, 2023 1:37 AM

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support




1 reply
Question marked as Best reply

Aug 14, 2023 1:37 AM in response to Raumik

How to contact a third-party app developer


If you encounter any challenges with third-party applications, the best course of action is to directly contact the app developer for further assistance. Here's a brief guide on how to do it:


  1. Identify the app developer.
  2. Visit their website or app store listing.
  3. Look for their contact information or support channels.
  4. Clearly describe the issue you are facing.
  5. Provide any necessary information they may need.
  6. Follow their instructions and provide feedback.
  7. Be patient and follow up if needed.


By reaching out to the app developer, you increase your chances of receiving accurate and personalized support for the challenges you're experiencing. To contact an App developer --> How to contact an app developer - Apple Support




Calories not imported on Apple Health App

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