You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
During a 6km walk using my Apple Watch with Strava app loaded the watch suddenly reset some 2 hours into the walk. Every matrix set to zero however the activity rings showed Movement of 790, exercise ring showed 117 and the stand ring showed 7. I have been using Strava for years on both Watch 4 and 6 without issue. I recently updated to Watch OS 9.6. I got the error logs as attatched. Can you help?
[Edited by Moderator]
Windows, Windows 10
Alternatively use the stable Watch workout and feed Strava online with it which is what I do
Installing Strava
https://communityhub.strava.com/t5/athlete-knowledge-base/strava-apple-watch-app/ta-p/167
Health App data exchange with Strava
https://support.strava.com/hc/en-us/articles/216917527-Health-App-and-Strava
Strava for iOS troubleshooting
https://support.strava.com/hc/en-us/sections/203773937-Strava-for-iPhone
Hi LD150,
Thanks for your response.
I have been using the Strava app on my watch for over 6 years starting with my Watch 4 and this is the first time it has happened. It is also the first time I used this activity since updating to OS 9.6 so wondered if this could be the issue. I did download the error log but messed up the URL and it has disappeared from my iphone.
Nobody here can read error logs.
You best bet is to contact Strava, Apple do not write this app.
You will not get any more functionality from Strava than from using Apple Workouts.
Apple Watch 6 resets while using Strava activity
