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Recently updated to Catalina OS (from El Capitain) and the App Store app will not open (spinning color wheel ensues.) Any ideas on how to update the app that controls updating apps?
Earlier Mac models
Hey, try resetting your macbook's default keychain as this worked for me.
Simply follow the instruction from the link below. :)
Hey, try resetting your macbook's default keychain as this worked for me.
Simply follow the instruction from the link below. :)
Hi just_giddy,
Thanks for contacting Apple Support Communities!
We understand that you're unable to use the App Store as it doesn't open for you.
If you haven't already, we'd suggest that you start by restarting your Mac: Shut down or restart your Mac - Apple Support
There are several additional steps you can take to help isolate this behavior if restarting doesn't resolve it as outlined here: If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support
"1. Find out if there’s an outage for a service in your country or region.
Check Apple’s System Status page
2. Make sure that your device is connected to the internet
Use any web browser to connect to any website. If nothing loads, use another device on the same network to see if it can connect to any website. If no other devices can access the internet, turn off your Wi-Fi router, then turn it on again to reset it. If you still can’t connect to your Wi-Fi network, contact your internet provider for more help. If only your first device can’t connect to the internet, get help with Wi-Fi on your iPhone or iPad, Apple Watch, Apple TV, or Mac.
If you use cellular service to connect to the internet on your iPhone or iPad, make sure that you have cellular data turned on for the app that you're using. To do this, open the Settings app, tap Cellular, then turn on Cellular Data.
3. Update your software
Update to the latest version of iOS or iPadOS, macOS, tvOS, watchOS, or software for your non-Apple device. Then try to connect again.
4. Check the date and time
Make sure that the date and time on your device are set correctly for your time zone. If the date and time are incorrect, update them or turn on the option to set date and time automatically.
On your iPhone or iPad: Open the Settings app. Tap General, then tap Date & Time. Get more help with date and time.
On your Mac: Open System Settings, click General, then click Date & Time. Or open System Preferences, then choose Date & Time.
On your Apple TV: Go to Settings > General > Date and Time."
We hope this helps you.
Take care!
Hello just_giddy,
Let's use the steps below to boot your Mac into safe mode to see if that behavior with the App Store persists from there:
1. Turn on or restart your Mac, then immediately press and hold the Shift key as your Mac starts up.
2. Release the key when you see the login window, then log in to your Mac.
3. You might be asked to log in again. On either the first or second login window, you should see ”Safe Boot” in the upper-right corner of the window. If you can't start up in safe mode, make sure that your Mac isn't using a firmware password.
You can also find those steps in this resource: Use safe mode on your Mac - Apple Support
It can take a few extra minutes to boot into safe mode. Your screen may flash or flicker while in safe mode. Those behaviors are expected. Testing in safe mode runs a check on your disk, removes some cached files, and can help isolate conflicts with startup items. Once you've tested that behavior in safe mode, you can restart to leave safe mode.
Let us know your result, and we'll keep moving forward from there.
Thank you Miche11e_P,
Unfortunately, I have tried those steps and some others as outlined in various posts in the Apple Help community. However, none have seemed to do the trick.
With regards to the version of MacOS, I'm running Catalina 10.15.7
I'm guessing what needs to happen is that I remove this version of the AppStore and load the version that is compatible with Catalina 10.15.7.
If you have any other suggestions, that would be greatly appreciated.
Thank you.
Thanks chuckbl! I appreciate the help. I followed your instructions, booted into Safe Mode and then tried to open the AppStore. Unfortunately, same result. I then restarted back into normal mode and tried the AppStore again, disappointedly with the same result.
I'll try something else if you have it.
Thanks!
App Store not working on a Macbook Pro (mid 2012)
