Recent changes to Apple Card installments are unfriendly to the consumer, and drastically diminish the value of the card to me by fully eliminating my primary purpose.

Recent changes to Apple Card's monthly installments feature prevent users from checking out without connecting the device to T-Mobile, AT&T, or Verizon. Options for purchasing an unlocked device directly using the main benefit of Apple Card, have been eliminated.


There is zero reason why my choice of carrier should preclude directly purchasing an unlocked device from Apple.


While it was frustrating losing access to the iPhone Upgrade Program due to not selecting the "right" choice of carrier, at least there was an option remaining via Apple Card to do business directly with Apple; after all I am buying an Apple device, directly from Apple. My carrier is of no consequence; it is fully my prerogative to buy the thing and store it in a drawer for 2 years unactivated if I want.


Turning away interested customers on the basis of using a less popular carrier than three specific ones, is silly, unnecessary, and anti-consumer. This is a situation in which a customer intends to buy a computing device from a computer company--this isn't a car, and we don't need to prove insurance or licensure to operate it. I am within my rights to buy and use an iPhone as an offline calculator so far as Apple is concerned. It is foolish to lock out dedicated customers intent on buying an expensive device within the next month, based on whether they choose to do business that isn't actually required, with a company that isn't Apple.


My primary use of the Apple Card no longer exists, and the service no longer offers any of its primary value to me.


I sincerely hope these policy decisions are reconsidered.

Posted on Aug 15, 2023 5:49 PM

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Posted on Aug 15, 2023 6:03 PM

Hi, I can tell you’re frustrated by changes Apple has introduced into their policies and terms and conditions.


Please understand the Apple Support Community is a user to user public forum. Apple hosts the community, but neither Apple or Goldman Sachs are here. Everyone responding and commenting are users, just like you. Neither Apple or Goldman will see your concerns unless you share them through the proper channels.


Apple and Goldman Sachs welcome your feedback, but regret they cannot respond to individuals.


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61 replies
Question marked as Top-ranking reply

Aug 15, 2023 6:03 PM in response to semipermeable

Hi, I can tell you’re frustrated by changes Apple has introduced into their policies and terms and conditions.


Please understand the Apple Support Community is a user to user public forum. Apple hosts the community, but neither Apple or Goldman Sachs are here. Everyone responding and commenting are users, just like you. Neither Apple or Goldman will see your concerns unless you share them through the proper channels.


Apple and Goldman Sachs welcome your feedback, but regret they cannot respond to individuals.


Feedback - Apple Pay - Apple


CONTACTING — Goldman Sachs Bank 



  • Call toll-free at 877-255-5923; or


  • Write to: Goldman Sachs Bank, Lockbox 6112, P.O. Box 7247, Philadelphia, PA 19170-6112.


Mar 10, 2024 3:10 PM in response to tlfuller

I did this back in October. If you buy from Apple specifying ATT as the carrier, the phone is NOT locked.


If you choose AT&T's deal, the phone is locked.


I purchased using ACMI and ATT as the carrier and the phone was unlocked. I had an AT&T and a Mint Mobile line and put the eSIM for each of them on the phone without issue.


I've since ported the ATT line to RedPocket on ATT towers without drama.

Apr 4, 2024 10:01 AM in response to semipermeable

I would suggest filing a complaint with Apple Card Support from your Messages option in your wallet app. They need to know that we are not going to be purchasing phones now without the truly cost saving and network agnostic system they removed. We need SIM free Financing on for our iPhones for users who don’t have these AT&T, Verizon, Or T-Mobile. These Cell companies are rich enough off us, let us choose how we purchase and use our phones!

Aug 15, 2023 6:05 PM in response to semipermeable

Hats off for a careful “read” of the fine print. 👍


While I don’t necessarily understand the business case for this policy …


… and I’ve always purchased “non-affiliated” phones directly from Apple …


… just because you “select” a carrier doesn’t appear to lock you in to anything.


And I’m assuming that the eSIM provisioning STILL requires overt action by the owner during setup.


You’ll need to select AT&T, T-Mobile, or Verizon as your carrier when you check out. An iPhone purchased with ACMI is always unlocked, so you can switch carriers at any time.”

Feb 10, 2024 9:35 AM in response to Jeff Donald

Hey there Jeff

Sorry for necro-ing this thread. But I'd lost my job back in September and thankfully am starting a new one next week, but during the time of unemployment, (Nothing humbles you faster than losing your job, am I right?) I made several cost-cutting measures that I'd actually like to just keep. One of those was going BACK to prepaid after years of being on postpaid with a hefty discount that I had through my former company. I will have the same discount with my new job--but why bother? I'm on Visible and the price is amazing and my service is actually BETTER than it was with regular old postpaid. For whatever reason, I only just now realized that when I go to upgrade this fall, I'm going to run into this issue and frankly, it's just garbage. I'm even more frustrated that Apple (AS USUAL) never feels the need to say WHY they make changes like this--esp. when the decisions are incredibly consumer un-friendly. As far as I'm concerned, Apple should (once their deal with AT&T ended three thousand years ago) always be willing to sell unlocked iPhones on day 1 of launch in the US market. I'd go further and say they need to enforce "one-per-customer" rules to keep any scalping shenanigans from happening. But ending Apple Card financing when that is really the only actual perk of the otherwise lower-than-average credit card? This just seems completely stupid.


My backup plan right now is to just buy the phone outright going forward on the AppleCard, pocket the 3% cash back, then cash out some credit card points from one of my other card ecosystems to wipe the purchase. I am a consultant who travels a LOT for work; so I'm always flush with so many more points than I'd ever realistically use.

Feb 10, 2024 9:40 AM in response to julienpdx

I’m sorry to hear about the circumstances, but this post if 6 months old and a lot has changed. Again, you can set this up several ways, but in order to provide more details, I need to know few things.


  1. who is the carrier you want to use?
  2. does the carrier use/accept eSIMs?
  3. are you trying to trade in a device and if so, which one?
  4. Where are you trying to purchase the iPhone, online from Apple, in an Apple Retail Store, where?

Sep 12, 2023 5:44 PM in response to Chattanoogan

Yes you can switch to any carrier when starting activation but on checkout it checks if you have an account with selected carrier, so you cant “switch” the way your stating. Part of the benefit of signing up for the Apple Card was a no charge installment plan no mention that it needed to be tied to the Big 3 It no longer applies if you do not have one the 3 major services, I unfortunately do not.

Apr 5, 2024 4:19 AM in response to Jeff Donald

Yet this thread is specifically about ACMI. The requirement that the buyer provide account details with ATT, TMO or VZN is anti-consumer.


That part is a legitimate complaint.


Apple card holders want BOTH the benefits of the ACMI and the rebates associated with using their Apple Card AND the freedom to not be required to provide account details for one of the three major carriers.


Yes, there is a lot of FUD surrounding the phone being locked to a carrier. If one buys the phone through Apple, the phone isn't locked.


If you take an ATT, TMO or VZN deal, the phone will be locked.


As one who has an Apple Card, I would like to see the requirement for ATT, TMO or VZN to use the 24 month ACMI dropped.


I'm fortunate that I DO have an ATT account and that I can get ATT to waive the $35 "new device activation" when you move the eSIM to the device.


However, if someone has gone to the trouble to get an Apple Card and are buying directly from Apple, they probably don't want requirements related to a specific carrier. They want to buy a phone and not have the carrier as part of the transaction.

Apr 5, 2024 6:12 AM in response to Jeff Donald

So what you are saying is you were able to finance your iPhone 15 PM on ACMI without specifying ATT, TMO or VZN in the past 6 months getting the 3% rebate on the card and ZERO percent APR over the 24 month period?


Because that is the complaint.


Carrier zero percent or third party zero percent is a "less than" solution.


Are there solutions that get you zero percent?


Sure.


They either tie you to a carrier and/or you don't get the 3% cash back.


The whole point of having an Apple Card is the perks.


Putting a curb on a benefit, such as the requirement to have an account with one of the specified carriers is a legitimate complaint.


I'm not arguing that there are "other ways to get most of the way there."


What I've not seen is how you get it all without being a customer of ATT, TMO or VZN.


How do you get?


1 - zero percent financing for 24 months

2 - 3% cash back

3 - an unlocked phone.


You can just link to your answer that tells us how to get all three.



This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Recent changes to Apple Card installments are unfriendly to the consumer, and drastically diminish the value of the card to me by fully eliminating my primary purpose.

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