Trouble Accessing iCloud via Home Internet Connection: Server Connection Error

I'm having a problem with my icloud, I can't access iCloud using my home internet because it says "The iCloud service has encountered an error trying to connect to the server.", but I can access it using my mobile data, how to solve?

iPhone 12, iOS 16

Posted on Aug 15, 2023 7:44 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 2:55 PM

Hi Conchinha,



The following steps address what you're describing specifically, and may provide a solution:

Recommended settings for Wi-Fi routers and access points – Apple Support


If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!


2 replies
Question marked as Top-ranking reply

Aug 16, 2023 2:55 PM in response to Conchinha

Hi Conchinha,



The following steps address what you're describing specifically, and may provide a solution:

Recommended settings for Wi-Fi routers and access points – Apple Support


If you have followed the steps correctly and you still have the issue, let us know if you get any specific alerts or error messages when trying, as those may help us determine what might be causing the issue.


We also recommend restarting your device and keeping it updated as those steps assure you have cleared out any minor software issues and are running the most current version.


Restart your iPhone - Apple Support

Update your iPhone or iPad - Apple Support


If you still have questions, reach out to Apple Support directly, as this may require closer guidance: Get Support


Cheers!


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Trouble Accessing iCloud via Home Internet Connection: Server Connection Error

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