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I can't make a purchase

When trying to make a purchase with my apple balance, it says "your purchase could not be completed." However, i do have the sufficient funds and have set apple balance as my default payment method. I have also set up my shipping address. I do not have any other payment methods available besides the apple payment. Can anyone help?

iPhone 14 Plus

Posted on Aug 15, 2023 11:51 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 12:15 AM

i do have the sufficient funds and have set apple balance as my default payment method. I have also set up my shipping address.


It's strange, you've already set it up correctly 👍

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service 


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Check also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


1 reply
Question marked as Top-ranking reply

Aug 16, 2023 12:15 AM in response to Quartz09_

i do have the sufficient funds and have set apple balance as my default payment method. I have also set up my shipping address.


It's strange, you've already set it up correctly 👍

Get support from Apple directly -> Get Support or call Apple in your region see -> Contact Apple for support and service 


-----

Check also -> What you can buy with your Apple Gift Card or Apple Account balance

What you can buy with your Apple Gift Card or Apple Account balance – Apple Support (UK)



and ⤵️

  • You can't use your Apple Account balance to send gifts or gift cards.
  • If you use Family Sharing, your family members can't spend your Apple Account balance. Funds that you add to your Apple Account balance are only available to you. Find out more about how purchases are billed to your Apple Account balance.
  • Some purchases might require you to have a credit card on file, even if you use your Apple Account balance to make the purchase.


I can't make a purchase

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