Bluetooth distortion during calls

So I finally found a solution that is working for me.

Turns out that my old Apple Watch gen 1 was the issue. Since I turned it of a couple of weeks ago I have not experienced any sound issues whatsoever.

:)

Hi. 

I’ve had the same issue for a couple of years. 

First on my iP12 PRO and now on my iP14 PRO.

It’s intermittent and it garbles the voice of the other person for both the caller and the receiver.

It sounds like the person you are talking to have dropped their phone into a glass of water and it only appears in phone calls (I have no recollection of the problem appearing during FaceTime calls or any other video/voice chat). 

It affects the connection between my phone and my AirPods PRO (first gen).

And exhibits the exact same problem when I’m connected to my wife’s AirPods PRO or my 2023 Tesla. 

If I switch the sound back and forth between my AirPods (or my car) and my phone it goes away but sometimes appears after a while again 

Ive had my AirPods replaced twice (because of that other sound issue apple still fixes outside of warranty) and I have once done a DFU on my iP12 PRO setting it up as a new unit without restoring from my iCloud backup.  

Ive been in contact with my service provider (just in case) but there is (of course) nothing wrong in their end).  

If any of you also having the issue have found a solution, please post :)

Thank you :)

Maybe also purchase a dongle so you can use normal earphones for your iPhone that might solve the issue

Hello,

if it is just WhatsApp… it could be the app’s problem…,

However also make sure you have a stable wifi connection.

I recommend read this-

If you can't make or receive calls on your iPhone - Apple Support (CA)

Hello,

i have been facing this issue since iphone 12 pro.

I had thought it was my airpods but got a new one and the problem continued

Then i thought it was my phone so got the iphone 13 pro the problem continued

now also i am using 14 pro and the problem is still there

so i have made out the issue is with my backup which i restore from cloud

does anyone have a solution because its been 3 years and no solution from apple

ios 17 also dint fix the issue

its frustrating

I’ve tried everything but 3 years in I have the same issue.

Read somewhere it might be connected to having a Apple Watch and… well.. I have a gen 1 Apple Watch that I’m still using. Will try a week with the watch turned off.

Will report back here on any progress.

Probably interference

You are describing my same situation to a tee. When I'm on a call, it randomly starts going in and out like it's breaking up. It doesn't happen every time; many times I can get through a call with no issues, but sometimes it happens multiple times on the same call. If I take out my earbuds and go to speaker, the problem goes away. After a bit, I put the earbuds back in and continue the call... until it happens again. It has been so frustrating that I want to chuck my iPhone out the window sometimes. This has happened with 2 different iPhones (the 11 and now the 14), and with multiple different earbuds (I started with LG and thought it was a compatibility issue, so I bought very expensive Airpods Pro 2). It never happens when listening to music or audiobooks. I called and spoke with 2 different Apple experts and both said they've never heard of the problem before. My wife has the same phone and same Airpod Pros, we are on the same service, and she has never experienced this issue. I'm convinced it must have something to do with some setting on my phone from years past. Can some very smart Apple expert please offer help with this. I have been a very long term Apple user (I even had the Apple II home computer), but this issue is making Android look very tempting...

I have tried everything people have said to try and it is not resolved. This is a very frustrating situation and I wish somebody could come up with a fix. Since it has happened to me on different phones and with different earbuds, I think it has to be an old setting in the phone that I don’t know about and has been ported over from phone to phone.

Oh hmmm different phones huh? So then yes maybe it is a setting. Actually one of the troubleshooting steps I have not done yet which I am supposed to do is reset my phone to new. So I will try to do that today and see what happens. I will report back.

Please do. I have considered that but it’s just scary to lose all the information in my phone. FYI I did try removing all Bluetooth devices from my phone and putting back only the ones I now use but that did not work either.

Im having the same issue. I thought my earbuds were going out because ive had them for a few years. So i bought new beats earbuds and the same problem is happening. I think this is related to an update. It wasnt having this issue a few months ago.

Did resetting the phone without restoring the icloud backup helps? because apple customer service asked me to do the same, but I don´t think it will help. I reset the phone and recover icloud and problem still the same but never trying without restoring.

Have anyone found a solution or a cause for the problem?

Did a DFU again without restoring from backup.

The problem is still there.

Called support, they did multiple MRIs. Nothing wrong with the phone…

Im going to contact my network operator (again) to see if they can do anything..

Will update here on my progress.