tried hard reset not working still stuck on apple progress

i have tried this over half a dozen times, held the relevant buttons in the correct order (I actually held the top

button for a solid minute - yes I timed it) and it still isn’t working. Any

other suggestions? I have a new iPad pro

If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge. Then, while still connected to external power, try a forced-restart:

Force restart iPad (models with Face ID or with Touch ID in the top button)

If your iPad doesn’t have the Home button, do the following:

1. Press and quickly release the volume button nearest to the top button.
2. Press and quickly release the volume button farthest from the top button.
3. Press and hold the top button.
4. When the Apple logo appears, release the top button.

Force restart iPad (models with the Home button)

Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.

If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. Or if your iPad isn’t working correctly after you restart it, see the iPad Support website.

If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:

https://apps.apple.com/gb/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad:

Genius Bar Reservation and Apple Support Options - Apple

Ipad pro 12.9 is stuck on a youtube video. A hard start doesnt work. Please help!

Renee285D wrote:

i have tried this over half a dozen times, held the relevant buttons in the correct order (I actually held the top

button for a solid minute - yes I timed it) and it still isn’t working. Any

other suggestions? I have a new iPad pro

You might be best advised to seek assistance directly from Apple Support. You can contact the Support Team using the Support link at top-right or bottom-left of this page.

Alternatively, you can initiate and manage your support cases from Apple devices using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:

https://apps.apple.com/app/apple-support/id1130498044

You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to offer assistance:

Genius Bar Reservation and Apple Support Options - Apple

My ipad mini 4 WILL NOT restart with forced restart of holding power and home button. Now what? iTunes app did not work either. unknown error (4).060D.001c

When performed correctly, your device will force-restart. When performing the sequence, continue to hold the relevant buttons as directed until the Apple logo appears (may take up to 10-15 seconds).