Why is my iPhone's Files app stuck and how can I fix it?

Files app is frozen, unable to open any file or image or anything. All details are displayed but when click on any file or image it is stucj


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iPhone 12 Pro, iOS 16

Posted on Aug 16, 2023 8:56 AM

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Question marked as Top-ranking reply

Posted on Apr 6, 2024 3:45 PM

Settings > Apple ID > iCloud > iCloud Drive > Turn off Sync this iPhone


This will delete all iCloud data including the corrupted data from your phone. You can then turn this on again to see if it has fixed the issue for you.


This issue happens for me when I switch from WiFi to Cellular while downloading a file which I believe corrupts the file.

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Why is my iPhone's Files app stuck and how can I fix it?

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