Apple Music doesn’t recognize my Apple One subscription

I’ve bought Apple One for my family. Myself and 2 other members. Icloud works fine and so does Apple TV and Arcade. However, when both the other family members try to use Apple Music it gives a connection error and they’re unable to play music. Also Apple Music tells them to take a subscription. For me (head user) everything works fine. It should be possible to share the family subscription with 5 people so why is Apple Music not working for them?

iPhone 12 mini

Posted on Aug 16, 2023 1:36 PM

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Apple Music doesn’t recognize my Apple One subscription

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