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susai0726 Author

Level 1

4 points

Unable to use App Store on my MacBook

Trying to use App Store on my new MacBook. It says "You have not verified your account". Then I follow the instruction to resend the verification link and click the link in the email. The iTune Music is openned with error message says "There was a temporary problem completing your request. The iTune Store is temporarily unavailable. Please try again later". Also, there is another error message in background which says "Your request produced an error. [newNullRequest].

BTW, I am running on Ventura 13.4

MacBook Air 13″, macOS 13.4

Posted on Aug 16, 2023 3:15 PM

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Top-ranking reply

Level 10

209,013 points

Posted on Aug 17, 2023 12:37 AM

Please start here, see the following Apple articles:

Check the status of your network on Mac

Check the status of your network on Mac - Apple Support

You need to have a good Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

Turn Off VPN, see -> Change VPN settings on Mac

Change VPN settings on Mac – Apple Support (UK)

If your Mac isn't connecting to the internet over Wi-Fi

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

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1 reply

Top-ranking reply

Level 10

209,013 points

Aug 17, 2023 12:37 AM in response to susai0726

Please start here, see the following Apple articles:

Check the status of your network on Mac

Check the status of your network on Mac - Apple Support

You need to have a good Wi-Fi.

If they are On, turn Off Hotspot & VPN.

Charge the battery > 70%.

Turn Off VPN, see -> Change VPN settings on Mac

Change VPN settings on Mac – Apple Support (UK)

If your Mac isn't connecting to the internet over Wi-Fi

If your Mac isn't connecting to the internet over Wi-Fi - Apple Support

If you can't connect to the App Store, iTunes Store, or other Apple services

If you can't connect to the App Store, iTunes Store, or other Apple services - Apple Support

-> If you tried all of the above steps and you still can’t connect, contact Apple Support.

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Unable to use App Store on my MacBook

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