I've gone through the lists and I still cannot get my Mac to recognize my iphone 6. Current OS is big sur 11.7.9

Problem is pretty much stated in the title.

iMac 21.5″, macOS 11.7

Posted on Aug 16, 2023 4:36 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 12:34 PM

Hello Jertle,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get your Mac to recognize your iPhone. It's looks like you came from a relevant Apple resource on this (Locate and view your iPhone or iPad on your computer - Apple Support) but did you go through the steps linked at the bottom of that page:



"Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes

 
Update the software on all devices
Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.
 
Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 
 
Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert

  
Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect

  
Restart your devices
Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

 
Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
 
Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support"



And those steps are from here: If your computer doesn't recognize your iPhone or iPad - Apple Support If those steps are not helpful for your situation, please contact Apple directly with the link above.



Cheers!

1 reply
Question marked as Top-ranking reply

Aug 17, 2023 12:34 PM in response to Jertle

Hello Jertle,



Thanks for that info and for choosing the Apple Support Communities. If we understand correctly, you are unable to get your Mac to recognize your iPhone. It's looks like you came from a relevant Apple resource on this (Locate and view your iPhone or iPad on your computer - Apple Support) but did you go through the steps linked at the bottom of that page:



"Look in the Finder or iTunes
On a Mac with macOS Catalina or later, look for your device in the sidebar of any window in the Finder.*
On a Mac with an earlier version of macOS, look for your device in iTunes.
On a PC with iTunes for Windows, look for your device in iTunes.
Learn more about viewing your device in the Finder or iTunes

 
Update the software on all devices
Update your iPhone or iPad

Update your Mac

Update your Windows PC

On your PC you might also need to update iTunes and update drivers.
 
Connect your device directly to your computer
Make sure that your device is unlocked and showing its Home Screen, then use a USB cable to connect it directly to your computer. Don't connect to a USB hub, display, or other device. 
If that doesn't help, disconnect your device and all other USB devices and accessories from your computer. Then reconnect only your device. 
 
Trust your computer, if asked
If you see a “Trust this Computer?” alert on your device when you plug it into your computer, tap Trust.
About the 'Trust This Computer' alert

  
Allow the accessory to connect
When connecting your device to a Mac laptop computer with Apple silicon, your Mac might ask whether you want to allow this accessory to connect. If so, allow it to connect.
Learn about allowing accessories to connect

  
Restart your devices
Restart your iPhone

Restart your iPad

Restart your Mac

Restart your Windows PC

 
Try a different port, cable, or computer
The issue could be related to your computer, its USB port, or the USB cable connecting it to your device. If possible, try a different computer, USB port, or USB cable. Also check for any debris in the charging port on the bottom of your iPhone or iPad.
 
Contact us
If your computer still doesn't recognize your iPhone or iPad, contact Apple Support"



And those steps are from here: If your computer doesn't recognize your iPhone or iPad - Apple Support If those steps are not helpful for your situation, please contact Apple directly with the link above.



Cheers!

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I've gone through the lists and I still cannot get my Mac to recognize my iphone 6. Current OS is big sur 11.7.9

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