IPHONE PASSWORD ON OLD PHONE

I sold my old iPhone and cleared all content and settings. When the new owner turns on phone the Hola screen comes on and you choose the country but then it asks for iPhone password. WHY???? The phone is home to the new owner. I had to give them the password to unlock the iPhone and now I’m worried about what all they can access since the iPhone password didn’t reset.

I have gone into iCloud and removed the device and I changed my iCloud ID etc. but why is my phone password still on there?

iPhone XR

Posted on Aug 16, 2023 8:47 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 16, 2023 9:01 PM

Annoyedwithapple2015 Said:

"IPHONE PASSWORD ON OLD PHONE: [...]When the new owner turns on phone the Hola screen comes on and you choose the country but then it asks for iPhone password. WHY????[...]"

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Properly Selling an iPhone:


Why the issue?

You never disassociated this from your Apple Account. So, get the phone back, and then perform as instead here, including the iCloud logout: What to do Before you Sell, Give Away, or Trade in your iPhone or iPad - Apple Support. You'd likely have to sign back in to it, and then perform what is on the link. If the buyer asked for your credentials, do not share them.

3 replies
Question marked as Top-ranking reply

Aug 16, 2023 9:01 PM in response to Annoyedwithapple2015

Annoyedwithapple2015 Said:

"IPHONE PASSWORD ON OLD PHONE: [...]When the new owner turns on phone the Hola screen comes on and you choose the country but then it asks for iPhone password. WHY????[...]"

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Properly Selling an iPhone:


Why the issue?

You never disassociated this from your Apple Account. So, get the phone back, and then perform as instead here, including the iCloud logout: What to do Before you Sell, Give Away, or Trade in your iPhone or iPad - Apple Support. You'd likely have to sign back in to it, and then perform what is on the link. If the buyer asked for your credentials, do not share them.

Aug 16, 2023 9:30 PM in response to Annoyedwithapple2015

Annoyedwithapple2015 Said:

"IPHONE PASSWORD ON OLD PHONE: I read through that article and thought I had done everything but I didn’t disconnect from find my. The device is deleted now from iCloud etc and I changed my iCloud account info. I can’t get the device back."

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Getting this Returned:

Then provide the buyer with some sort of credit, in a legal fashion. If sold off of eBay, then have the seller contact you, or just let them keep it, granting them the return.

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IPHONE PASSWORD ON OLD PHONE

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