I have plenty of Apple credit and tried several times to pay for subscription on Tinder or Bumble but I get rejected by iTunes

I bought apple credits for the iTunes Store. When I try to upgrade and subscribe in Tinder or Bumble I get rejected and asked to contact iTunes!!! I have a U.S. iTunes account but reside in the UAE and only have UAE credit cards so I always top up credit using purchased iTunes tire US credit

Posted on Aug 17, 2023 8:08 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 17, 2023 8:17 AM

You will need to contact iTunes Support and can use the link below. Even with store credit, Apple needs to verify your identity for any purchases and there may be an issue with your account that is not letting that happen.

iTunes - Official Apple Support

2 replies

Aug 17, 2023 8:48 AM in response to KhalidNahhas

KhalidNahhas wrote:

I have a U.S. iTunes account but reside in the UAE and only have UAE credit cards so I always top up credit using purchased iTunes tire US credit

A possible reason for seeing this message is Apple cannot find a functioning payment method to use in making this purchase. You may not have adequate balance, the kind of payment method required, or there may be problems with the method(s) you do have.


Use the document Add a payment method to your Apple ID - Apple Support to review your payment methods such as credit or debit cards. Problem methods will usually have a notice in red lettering below them. The article: If your payment method is declined in the App Store or iTunes Store - Apple Support has some information about declined payment methods. A solution may also be to use a method from the same country as the store you are using. It is frequently posted here that this is a requirement but the only official statement I can find about international payment methods is what Apple itself says is in its own support article specifically helping you with declined payment methods: If your payment method is declined in the App Store or iTunes Store - Apple Support : "You might need to ask your financial institution to allow international purchases on your debit or credit card". If Apple is requiring you to use a card from the same country it certainly isn't including a simple statement in any of its documentation that I have seen. Still, it could be something such as the format of your billing address not fitting the template for the USA. It is only intended that you have the USA set as your country (and store) if you actually reside in the USA, which you say you do not. Legal - Apple Media Services - Apple

- "Our Services are available for your use in your country of residence (“Home Country”).


If using Apple Account balance to pay for an item, ensure there is adequate balance to pay for the item, including tax if applicable. Read this article about how to check your Apple ID balance.--> Check your Apple Account balance - Apple Support Some purchases may require the presence of another payment method such as a credit card even if the final payment will be made by account balance.


If the information above does not track down the nature of the problem then you may find the fastest route to resolution would be to accept the invitation to contact Apple for assistance with this.


To contact iTunes Support, do this:

1. Click on this link --> Choose your country or region - Official Apple Support

2. Select your country

3. Select: Billing & Subscriptions

4. Select: Subscriptions & Purchases

5. Select: Update payment method

6. Select a chat session or a phone call.






This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I have plenty of Apple credit and tried several times to pay for subscription on Tinder or Bumble but I get rejected by iTunes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.