Apple Music Won't Log In - New Mac on Ventura 13.4

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Level 1

8 points

Apple Music Won't Log In - New Mac on Ventura 13.4

Just opened my new Air running on Ventura 13.4. I cannot login to Apple Music. I actually wanted iTunes, but it won't install with this iOS. I'm just trying to get to my music so I can listen to songs. I don't want to buy the subscription. The Music app on my phone works fine and I just logged in there to confirm I was typing the correct password.

When I try to login to the account on the computer app, it acts like it'll take it and then nothing happens. If I go to "Redeem," it defaults the user id to "local." I put in my credentials and then I get an error that the connection is bad. It's not. This is so frustrating. I'm not super tech savvy as far as knowing "backend" fixes, I created a new library, but then didn't know what to do after that. Can someone please help?

Posted on Aug 17, 2023 8:48 AM

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Answer 1

Top-ranking reply

carol_bennyjet

Level 1

14 points

Nov 29, 2023 4:27 PM in response to trutxn_13

If you go to the listen now tab when you have the window open and click to "try it out" or whatever, you can click im already a subscriber in the pop up, log in through there and give it a sec and it asked me if i wanted to merge my libraries and I clicked yes and it all populated!

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Answer 2

rucam10

Level 1

8 points

Nov 9, 2023 1:12 PM in response to trutxn_13

Are you using an @Mac email address? I've had the same problem and tried using @iCloud instead of @Mac and it seemed to work.

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Answer 3

turingtest2

Level 10

278,015 points

Aug 20, 2023 6:28 AM in response to trutxn_13

See Sign in with your Apple ID - Apple Support and Authorize or deauthorize your computer for iTunes Store purchases - Apple Support. When signed in with your Apple ID you should see your unhidden purchase history with the iTunes Store.

See also Move your iTunes/Music library to a new computer - Apple Community.

tt2

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Answer 4

turingtest2

Level 10

278,015 points

Nov 30, 2023 2:17 AM in response to kmlapolla

kmlapolla wrote:

The problem is that the Music app won't let you log in to your account. You enter your account log on and it seems to take it but when you check under the Account menu, it shows that you are not logged in. I've tried restarting my computer. I've tried using the icloud.com email instead of the mac.com and that doesn't work. I've logged into my apple account from my browser (email and password worked just fine) and my two new laptops are listed as authorized devices. I'm logged into my music app on my iphone just fine. Any other suggestions?

Reach out to Official Apple Support.

tt2

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Answer 5

dhelton

Level 1

16 points

Oct 13, 2023 7:05 AM in response to turingtest2

I have the same problem on my MacBook Pro. It will not sign in. Acts like it is signing in, but nothing happens. Can't authorize or deauthorize computer because cannot sign in. I can sign in everywhere else with the Apple ID but not in Music App.

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Answer 6

Nov 24, 2023 7:05 AM in response to turingtest2

The problem is that the Music app won't let you log in to your account. You enter your account log on and it seems to take it but when you check under the Account menu, it shows that you are not logged in. I've tried restarting my computer. I've tried using the icloud.com email instead of the mac.com and that doesn't work. I've logged into my apple account from my browser (email and password worked just fine) and my two new laptops are listed as authorized devices. I'm logged into my music app on my iphone just fine. Any other suggestions?

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Answer 7

Oct 22, 2023 12:49 PM in response to trutxn_13

did you find a fix? Having the same issue with my new 14.2 pro.

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Answer 8

KFrankN

Level 1

4 points

Jan 4, 2024 11:49 AM in response to trutxn_13

Did you get this sorted? I'm having the same problem

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Apple Music Won't Log In - New Mac on Ventura 13.4

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