I have a sky glass TV recently purchased the new 4K Apple TV kit.
the only issue I am having is that my up down and mute volume buttons are not working.
surely this sky glass TV has CEC capabilities. Anyone got any tips or what settings. I have tried resetting the remote and also reconnecting the remote and neither works
Llama,
tomarnold,
If you are having trouble using the remote to control the volume of your TV, the troubleshooting steps here should help: If you can't control your Apple TV with your home theater or universal remote - Apple Support
Take care.
I’m also facing the exactly same issue. Clearly there is no issue with the Sky glass TV as i also own Google Chromecast with remote and volume buttons works perfectly fine with HDMI cec but issue is only with Apple TV.
Hi tomarnold,
Thanks for reaching out to support for help with Apple TV+ on your Sky Glass tv.
Resetting the Apple TV app can help:
"If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.
, navigate to Settings. "
Reset the Apple TV app - Apple Support
If the problem persists, we would recommend reaching out to Sky for some additional help.
Cheers.
you have misunderstood what I asked if you.
my Apple TV app works fine. That is not and was not the issue.
the issue is using the up, down and mute volume functionalities on my Apple TV remote they are ‘dead’ unresponsive and not linking to the volume on my Sky Glass TV. I’m having to use the crap sky remote to do volume. As the feature is blocked also when using the iPhone remote.
it’s the volume controls that I need help with thank you.
That does not answer the question, which is about the Apple TV device not being able to control the sky glass TV volume.
Hi. Did this get resolved as I have the same issue and it’s driving me mad!!
sky glass and Apple TV remote volume ossue
