sky glass and Apple TV remote volume ossue

I have a sky glass TV recently purchased the new 4K Apple TV kit.

the only issue I am having is that my up down and mute volume buttons are not working.


surely this sky glass TV has CEC capabilities. Anyone got any tips or what settings. I have tried resetting the remote and also reconnecting the remote and neither works

Llama,

Posted on Aug 17, 2023 12:27 PM

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6 replies

Aug 18, 2023 11:31 AM in response to tomarnold

Hi tomarnold,


Thanks for reaching out to support for help with Apple TV+ on your Sky Glass tv.


Resetting the Apple TV app can help:

"If you’re having problems and the Apple TV app still doesn’t respond after restarting, try resetting the Apple TV app. When you reset the Apple TV app, all data is erased, including your accounts and configuration.


  1. In the Apple TV app TV app, navigate to Settings. 
  2. Go to Reset, then select Reset. 
  3. Resetting the Apple TV app restores it to original settings and removes your personal information, TV shows, and movies from the smart TV.

"

Reset the Apple TV app - Apple Support


If the problem persists, we would recommend reaching out to Sky for some additional help.


Cheers.


Aug 26, 2023 5:13 AM in response to Neil22R

you have misunderstood what I asked if you.

my Apple TV app works fine. That is not and was not the issue.


the issue is using the up, down and mute volume functionalities on my Apple TV remote they are ‘dead’ unresponsive and not linking to the volume on my Sky Glass TV. I’m having to use the crap sky remote to do volume. As the feature is blocked also when using the iPhone remote.

it’s the volume controls that I need help with thank you.

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sky glass and Apple TV remote volume ossue

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