Apple ID is not valid or not supported for my 5 years old account

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Level 1

4 points

Apple ID is not valid or not supported for my 5 years old account

I had created an APPLE ID Account in 4/26/1017. I last login in march 2019 using the apple id. Then i created a new apple id account and since have been using the same new ID. Today after many year i tried to login to the old APPLE ID and it says Apple ID is not valid or not supported. I had some old documents and pictures in that icloud but i am not sure how to get access to those. I tried calling the apple support and they suggested the account is no longer there. I can not believe that APPLE can simply delete my details from Apple icloud without informing me. Please suggest how i can retrieve the 5 GB of icloud data that was associated with my APPLE ID

Posted on Aug 17, 2023 12:20 PM

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Answer 1

Limnos

Level 10

427,229 points

Aug 17, 2023 12:30 PM in response to ArpitRahi

Hello,

For help with that you need to contact Apple. Click here --> Choose your country or region - Official Apple Support Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

or:

Contact Apple for support and service by telephone --> Contact Apple for support and service - Apple Support

Legal - iCloud - Apple

VII. B "In addition, Apple may terminate your Account upon 30 days’ prior notice via email to the address associated with your Account if (a) your Account has been inactive for one (1) year; or (b) there is a general discontinuance of the Service or any part thereof."

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Apple ID is not valid or not supported for my 5 years old account

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