my neighbor gave me his Apple TV box. it will not connect it messages to "try back later", He was listed as the default user on the settings but I removed and tried to ad my ID. What can I do to make this work?

Apple TV

Apple TV HD

Posted on Aug 17, 2023 1:42 PM

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Question marked as Top-ranking reply

Posted on Aug 19, 2023 3:16 AM

When receiving an Apple device that was previously used by a different user, then it is always a good idea to

reset or restore your Apple TV to its factory settings - Apple Support

and then set it up “as new” from a blank slate.

2 replies

Aug 18, 2023 12:01 PM in response to franc51

Thanks for reaching out franc51,


It sounds like you're having trouble getting started with your Apple TV. We can help.


A great place to start is with these steps to Set up your Apple TV.



Additionally, you can check out these steps to use your iPhone to set up your Apple TV:


If you want to use your iPhone to set up your Apple TV

Do these things first on your iPhone:
* Update to the latest version of iOS.
* Sign in to iCloud with your Apple ID and turn on two-factor authentication for your Apple ID.
* Turn on iCloud Keychain in iCloud Settings.
* Turn on Bluetooth and connect to your home Wi-Fi network.



Hope that helps.


Take care.

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my neighbor gave me his Apple TV box. it will not connect it messages to "try back later", He was listed as the default user on the settings but I removed and tried to ad my ID. What can I do to make this work?

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