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My apple tv device won't accept my user name and password. I've tried resetting my password but it doesn't help.

Any suggestions on how to resolve the issue of my Apple TV device not accepting my username and password. I've tried resetting my password, but it doesn't help. The apple TV device is an older model and I am wondering if that is why it won't work.

1080p,

Posted on Jan 1, 2023 7:34 AM

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Posted on Jan 1, 2023 2:06 PM

The apple TV device is an older model

Please specify. Identify your Apple TV model - Apple Support

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

2 replies
Question marked as Best reply

Jan 1, 2023 2:06 PM in response to J-Shoe

The apple TV device is an older model

Please specify. Identify your Apple TV model - Apple Support

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

My apple tv device won't accept my user name and password. I've tried resetting my password but it doesn't help.

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