iPhone is locked to owner

my iPhone 12 got locked by the owner when I was using it and I had to use a different phone because I didn’t know how to get back into it



[Re-Titled by Moderator]

iPhone 7 Plus, iOS 15

Posted on Aug 17, 2023 4:12 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 17, 2023 7:39 AM

As you can see, the only way to use the iPhone is by entering the original owners Apple ID and Password. This happens most frequently when a used phone is purchased from a third party. The original owner should have followed these steps to erase the device and remove Activation Lock before selling. If you did purchase this device from a third party, your options are to get a refund or have them enter their credentials. If you are unable to contact the seller, then you have a device that will never be able to be used.

What to do before you sell, give away, or trade in your iPhone or iPad - Apple Support


If you purchased the device new from Apple, then they may be able to help if you provide them the receipt that shows the serial number of the device as well as your name on it to prove you are the original owner.

58 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone is locked to owner

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.