How do I unlock a 2nd hand iPad?

My mother passed away and I have no information on how to reset the apple id on ipad


[Re-Titled by Moderator]

MacBook Air 13″, macOS 10.14

Posted on Aug 17, 2023 4:28 PM

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Posted on Aug 17, 2023 4:30 PM

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


4 replies
Question marked as Top-ranking reply

Aug 17, 2023 4:30 PM in response to Bri0919

For information about how to request access to a deceased family member's Apple account data, and possibly their equipment, click here --> How to request access to a deceased family member's Apple account - Apple Support


Apple says:

"While we may also be able to help remove Activation Lock from devices that use your loved one’s original Apple ID, their iPhone, iPod, and iPad will need to be restored to factory settings before they can be used with another Apple ID. Please note that devices locked with a passcode are protected by passcode encryption, and Apple can't help remove the passcode lock without erasing the device."


Mar 8, 2024 12:21 PM in response to georgette289

georgette289 wrote:

I was given a iPad from a woman who I took care of she passed away I have no password or code

Can only be done by the woman's family unless you were granted Personal Representative by the courts. Those documents will also need to be submitted. All the information provided by Limnos still applies. If the woman still had her Apple ID and passcode on the device, it may be tough to prove she gave it to you. If it was yours, then it would have your information in there and if the woman had a will, then her personal property may be owed to someone else.

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How do I unlock a 2nd hand iPad?

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