Mail quits unexpectedly

mail is constantly quitting. I cannot update the software

it is OS X El Capitan 10.11.6


what else can I do?

iMac, OS X 10.11

Posted on Aug 18, 2023 1:27 PM

Reply
6 replies

Aug 18, 2023 3:16 PM in response to Siestaleslie

NVRAM RESET INSTRUCTIONS:

  1. Shut down your Mac.
  2. Turn on your Mac, then immediately press and hold these four keys together: Option, Command, P, R.
  3. Release the keys after about 20 seconds, during which your Mac might appear to restart. For example, you might hear a startup sound more than once, or see the Apple logo more than once.
  4. When your Mac finishes starting up, you might need to adjust any system settings that were reset.


SMC RESET INSTRUCTIONS:

  1. Shut down your Mac, then unplug the power cord from the back of the Mac NOT the wall!
  2. Wait 15 seconds, then plug the power cord back in.
  3. Wait 5 seconds, then press the power button to turn on your Mac.


Rebuild the mailboxes

  1. Open the Mail App
  2. Select a mailbox in the side bar
  3. In the Mailbox menu select Rebuild. Do this for each mailbox you have.


If all three processes fail then please advise and I will provide instructions for an EtreCheck report on your system.


 

Aug 25, 2023 12:19 PM in response to rkaufmann87

Hi , I’m trying again, and am at the point where I get mail, ask for a new viewer window

the Comcast wouldn’t recognize me


trying mail new viewer window again

email1@gmail.com

it flips to systems preferences with a list

icloud

email1gmail.com

email2@comcast .net


Tried again

email1@gmail.com

rebuild


nothing happens


email1@gmail.com is my main mail 93,000 (yikes!)


I have lots of docs photos and stuff on my desktop.

is this the problem?


[Edited by Moderator]

Mail quits unexpectedly

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