You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

đź’ˇ Did you know?

General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpod case won’t charge

My 2nd gen AirPod case won’t charge, it’s stuck on 5% but my AirPods still charge with the cord

Posted on Aug 18, 2023 6:40 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 18, 2023 11:22 PM

tuscany48 Said:

"Airpod case won’t charge: My 2nd gen AirPod case won’t charge, it’s stuck on 5% but my AirPods still charge with the cord"

-------


Troubleshooting AirPods Charging Case:



How to Fix This:

Try troubleshooting the power manually...


A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.
2 replies
Question marked as Top-ranking reply

Aug 18, 2023 11:22 PM in response to tuscany48

tuscany48 Said:

"Airpod case won’t charge: My 2nd gen AirPod case won’t charge, it’s stuck on 5% but my AirPods still charge with the cord"

-------


Troubleshooting AirPods Charging Case:



How to Fix This:

Try troubleshooting the power manually...


A. A Few Links to Visit:




B. Try the Following Tasks:

  • Hold Down the Button on the case for about 15 seconds.


  • Use an Apple Brand Cable - not a third party one - cool though it may look, a fabric, third-part cable would likely tear - (Apple cable's are plastic and are intended for Apple)


  • Remove the AirPod from the Case, then place it back in the charger. Perhaps it need to resync with he charger.

Airpod case won’t charge

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.