M2 MacBook Pro screen crack for no apparent reason

got an m2 MacBook Pro 2022 , the bottom part of the screen just cracked like couple hours ago , no reason (it didn't fall or anything ) , the funny part is I was working and could see cracks forming in-front of my eyes , I mean just bought it couple of months ago , light use only , I mean it this common ??

Exactly the same has happened to me with my MacBook Pro M2 just 6 days ago. My Mac was just 6 months old. Treated with care (the tech said was it not for this issue, it looked impeccable). Even though the tech kept telling me the cause had to be external and that most probably I didn't noticed it but left something between the lid and the keyboard area this is not what happened. I even had a witness when I opened the lid that freaked out as much as I did when I discovered that the screen had strange vertical and horizontal little colour strips and later on I saw what happened to be 2 little cracks in different places of the same area. I did not leave anything there. I just closed the lid normally and when I opened it the screen was broken. Apple asked me to pay more than 830€ if I wanted it repaired. I feel angry and scammed.

Commenting because my post was taken down, where I shared my recent experience with a defective product. I did not realize that sharing my true story would violate any type of community standards, as I’m calling the company out on their manufacturer defect.

hey Apple, all of us cannot be wrong….FIX YOUR PRODUCTS! DO RIGHT BY YOUR LOYAL CUSTOMERS!!!!

I am having the same problem. Screen cracked without any obvious reason. I sent it to be repaired paid $750 dollars and it cracked again after 7 days. Trying to get this resolved with Apple. I suspect this is a design flaw. Has Apple publicly acknowledged this? Milo model is a 2020 mac air 13 inch screen. Have they resolved this with later models

I am in the IT space and have seen this issue over the past few weeks. I have noticed it’s mostly with the larger pro models (15 and 16 inch displays) all running the Sonoma update. One instance was hours after updating. We have had a few changes on these employees locations so at first we were checking for dirty power, Replaced the charging bricks, Surge protectors, USB-C cables at the new locations. We have one user that had this happen twice, I can update if there is another issue after changing out all possible power related hardware. I am now looking into the possibility of a feature on Sonoma that is on by default (System Settings -> Screen Saver -> Any moving screensaver), It seems that when these are playing on the screensaver the laptop heats up causing the bottom, specifically the left side, of the screen to heat up. After letting the screensaver play for less that 15 minutes I noticed a drastic difference in temperature from the bottom of the screen to the top. I am curious that this is the issue that is causing these screens to crack, scrolling on this forum not many people provide much detail but from what it looks like on screenshots is most if not all are running the Sonoma update and it appears they are also using the video screensavers as a wallpaper/screensaver. I feel terrible about people that are having to pay out of pocket for the repairs of brand new devices when the issue could be software related, That is enabled by default.

We purchased new M2 MacBook air in July. In November, my wife booted up to find the vertical lines on right side of screen. It has hardly been used, let alone abused... Genius bar technician said that even a crumb on the keyboard when closing could cause this. Really? If so, then I think it's arguable this is a design flaw. We've had work horse macs (pro and air) in the past that we've traveled with, used about every day for 8 - 9 years with no special treatment and no problems - ever. Now we're paying $560 to replace the screen on a 4-month old machine that cost $ 1400. We'll be watching for Apple to recognize this issue and make some provision for repairing these machines. In meantime, my advice would be to get apple care + or avoid these retina units until something is done. Very disappointing.

Fix your products Apple! My M2 MBP is only months old. Opend this morning and the screen is cracked in the corner like everyone else. The problem occurs if the corner of the screen is lifted rather than the center. The glass is not strong enough to continuously flex. These are lemons!!!

The issue is that they refuse to help us. The Genius Bar way of zero help, telling me that a crumb could cause this issue? I never, ever eat nor drink anywhere near my electronics. I’m disgusted with their lack of assistance and lack of effort.

I have the same problem was told the same thing. A screen that I did not crack would cost $700 to fix. I did not drop it close the lid to leave. The room came back and opened it, and the screen was cracked and don’t have that $700

I have been buying Macintosh computers since 1995 and probably spent about $30 - $40,000 total between work and home. I created and implemented entire studios in Macintosh as well as in my home studio as well for television and film production. I consult with several different companies about purchases, and I will not recommend Apple anymore and I will not buy Apple anymore. Their products have become cheap while they are getting more expensive. Thanks for nothing.

Complaining here does have a purpose. The more reports, the greater the awareness that these new models sport screens as robust as tissue paper, and something needs to be done about it.

[Edited by Moderator]

Same issue here.

Open the Mac Book in the morning and used it for a few minutes, went out and when I open it again later in the day the screen was as seen in the image below.

Hi

perhaps read the post I’ve already been to Apple and they are blaming it on physical damage - you don’t have to believe me of course but it has not been dropped or had anything between keyboard and screen etc.

the Apple genius seemed to suggest you can’t even carry these in a backpack this suggests to me a fragility problem not a user problem.

the other posts here back that up and frankly knowing their are others out there like me getting no help from Apple makes me feel a bit better. I hope by posting here others respond and we can demonstrate a trend

Just spent 2k on a macbook m2 a month ago here in aus. Literally got home, there is a weird cracked line and the screen is blank. The laptop hasn't left my bed. I had a 2017 macbook pro with touch bar that i bought years ago, and that screen failed, admittedly, the laptop had fallen off the side of the bed. I was confused by the damage because my macbook 2012 ( which I'm writing on now, basically survived a thousand and one drops that were way worse then falling off a bed onto carpet) Now I put my faith back in apple hoping the m2 was peak engineering. Turns out it isn't. What I am assuming happened is where I picked it up with my hands, by the screen has done something and now the screen is black with little LED strip lights shining. OK so this is damage? You cannot touch your laptop? Weirdest thing about it is, I have a proven history with LAPTOPS (the one I am typing on now) and seeing as I've had my macbook pro for 12 years would indicate that I am a responsible owner and user of a laptop and I expect a certain amount of durability. This laptop has gone to the USA, all throught out europe, survived a few drink spills, survived drops off tables, survived just about everything I reckon and I've never had a protective case. Now if I go to the genius bar and they tell me this is my fault for touching the screen, then for me, that will be like a car manufacturer telling me its my fault for driving a new car if it breaks down after a month of purchasing. These are tactile objects that are subject to force, especially tactile force (within reason) and if those p r i c k s tell me that it is my fault for having touched my screen well I am going to ask them to cut off my hands give me another laptop. What a joke apple has become. I've given them 4k in the past 8 years for two faulty laptops, and I am venting my anger from my 2012 macbook which is still a beast (thank you steve jobs and you would be rolling in your grave seeing what they have done to your company)

I have had the same problem with my M1 Macbook. Opened it one morning to find lines on the screen. Took it to the Genius Bar to be told that it must have been dropped. I was quite annoyed at his suggestion because I KNOW it hasn't been dropped. It never leaves the house and it has been very well looked after. So disappointed with Apple as this was an expensive purchase for me. They wanted £450.00 to fix it which was too expensive for me so it's just sitting in the back of a cupboard. I will never buy another Macbook.

I have the same problem. There were two class action suits brought in 2022 and Apple finally settled last year. Apparently Apple made the decision not to change the design of the M2 and it has the same design flaw as the M1. The Mac design is so thin, and the screen so close to the keyboard, that opening and closing the top cover, puts pressure on the display causing it to crack and/or shatter in the corners. Even if Apple were to replace the display at no charge, it will happen again. There are cases of people have had the display changed out more than once only to have happen again. It affects both the Macbook Pro and Air (M1 and M2).

Apple Can't Get MacBook Display Class Action Dismissed

Law360 https://www.law360.com › articles › apple-can-t-get-mac...