M2 MacBook Pro screen crack for no apparent reason

That's no fun but we can't really do much over the user forums here. If your MacBook is still under warranty (should be if you've had it for less than a year), and this is not accidental damage, your best bet is to schedule a Genius Bar appointment or arrange a repair with Apple Support. Get started at https://getsupport.apple.com. Sorry there isn't a more straightforward answer right now.

Well, I got lucky I negotiated. I live in Indonesia and service center in Indonesia suggested me to call the center in Singapore which they provided the number to me. I spoke with him and he investigated. I could convince him (under my one year warranty). He suggested me to bring it back to Service Center in Jakarta and helped my claim. Well, I got mine done now without paying.

That was exactly what happened to me and my M2 Macbook Pro. I got lucky that the staff that I contacted was helpful and could help with my claim under one year warranty. I didnt pay for my repair.

I just brought them to Apple store and argued and showed them this discussion. I talked to the manager and they decided to take it free of charge (mine is still under one year warranty)

I got mine done without paying. I kept pushing and blaming them for this and they gave up and gave me free of charge screen replacement. Mine is still under one year warranty.

Yes, same problem for us. And the bummer is we paid to get the screen repaired and the new screen has an internal crack after only 3 weeks. Mac book Air was always kept in the travel case. How is it possible that my older Mac Book Pros have lasted years without a problem and this one (2020 model, Mac Book Air) has the screen crack twice, without impact? This has to be a flaw in the screen or design. It should not be this fragile. Again, not covered by warranty.

Just returned from Genius appointment. Nope, essentially got called a liar. “Accidental Damage” not covered by warranty that I still have 65 days left on. I did not drop, I did not close with force, I did not have a crumb near it. I just opened it up in December to do homework and it had the tiniest of crack in the right corner. I touched lightly and it haired down and the system became inoperable.

The solution-$500 plus tax to repair under warranty device, or $150 trade in on a device I’m still paying off that I bought with apple credit last March.

What a joke. I used my student discount and bought a new one and kept the broken one. I will keep pushing to get it repaired for a reasonable and sell it or give it to my daughter.

I showed this feed to apple rep and got a deer in the headlights “I’ve never heard of this” Come on now…do better Apple. This is the most dissatisfying and disappointing thing I’ve seen from you.

chdsl wrote:

No need to get angry and become distressed. If you have the warranty still on, just send it in for service, and wait for an official report, or repaired device back.

Do you work for Apple????

So many other threads on this in this community (see below). People who spend 2-3k on a computer aren't likely to be throwing rocks at them. Clear there's a fault with liquid retina displays. I am assuming this will continue with the M3 Macbook Pros

Screen cracked for no apparent reason - Apple Community

My MacBook Air screen cracked without any… - Apple Community

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MacBook Air screen cracked - Apple Community

Same! Left work last night and closed my laptop. Came in this am to a broken screen - bottom left side. Support said it was likely a “hardware issue”. Made an appointment, and I was told it was a crumb from closing the laptop and to “be more careful next time.” I just laughed because others in this thread were told the same. Pathetic for this company to train staff on a known issue to say it was a crumb. $700 and 3-5 business days later they say I will have the machine back. It’s pathetic.

I was lucky I got mine repaired without paying. I still have my one year warranty and the staff that I called was helpful. I was just being persistent and giving the proof that it was factory defect and not my mishandling.

I purchased my macbook pro in the US Oct 2023. I am based in Indonesia so I brought the unit to service centre in Jakarta. They helped me with the claim to apple service centre in Singapore, so I can get repaired for free. They gave me the number of service center to complain this issue. I spoke with the customer service, providing reasons and issues. They checked the unit and reported to the center. And they finally approved my claim, so I just dropped my unit in Jakarta service centre.

same issue , went to apple Genius Bar , they said its physical damage and have to pay around 500 pounds to fix it , fuming right now

No need to get angry and become distressed. If you have the warranty still on, just send it in for service, and wait for an official report, or repaired device back.

I just went to the apple service center and argued until finally I got it serviced without a charge because mine is still under one-year warranty.