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Macbook Pro 2015 Bent Frame due accident - LED screen broken - Still Battery recall elegible ?

Hi guys. Im writing you because my Mom´s 15-inch MacBook Pro -Mid 2015- screen is broken and frame bent due to a Backpack accidental drop Several Weeks ago.


The computer is still working conneced to hdmi one the right side -the one with hdmi and usb one-


4 months before the computer accident she found out her computer was elegible for battery Recall due to fast spinning fans most of time and found out it was by checking serial.


She and asked me to check out now with this bent frame and screen problem the computer would still be elegible for the battery recall since she is using it with an external monitor right now.


Would Apple refuse to have that model fix with this problem?


Thanks for the Help in Advance.


Regards







Posted on Aug 19, 2023 4:41 AM

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Question marked as Top-ranking reply

Posted on Aug 19, 2023 4:49 AM

  1. Check the Apple website: Apple often provides information about product recalls and warranty programs on their official website. You can enter your MacBook Pro's serial number on Apple's support page to see if it qualifies for any current recall or replacement programs.
  2. Contact Apple Support: If you're unsure about your MacBook Pro's eligibility or if you have questions about your specific case, it's best to contact Apple Support directly. They can provide you with the most accurate information and guide you on the next steps.

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Question marked as Top-ranking reply

Aug 19, 2023 4:49 AM in response to Kusakunmac

  1. Check the Apple website: Apple often provides information about product recalls and warranty programs on their official website. You can enter your MacBook Pro's serial number on Apple's support page to see if it qualifies for any current recall or replacement programs.
  2. Contact Apple Support: If you're unsure about your MacBook Pro's eligibility or if you have questions about your specific case, it's best to contact Apple Support directly. They can provide you with the most accurate information and guide you on the next steps.

Aug 19, 2023 7:19 AM in response to Kusakunmac

In general, Apple insists on making ALL repairs to bring your Mac back to full FUNCTION. They do not insist that you fix every scuff and scratch. (For example, they won't repair a keyboard is the screen is non-functional.)


As Viking OS X suggests, your situation sounds extreme, so you should definitely obtain a ruling and a firm quote from your Service Provider in person.

Macbook Pro 2015 Bent Frame due accident - LED screen broken - Still Battery recall elegible ?

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