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I have windows 11 but I cannot access my itunes library or access the apple store I have hp envy

When I log in to itunes i cannot get to my library when I try to sign in it goes to the music place, as soon as I put in for the library it freezes up.

Windows

Posted on Aug 19, 2023 1:56 PM

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Question marked as Best reply

Posted on Aug 19, 2023 2:18 PM

or access the apple store I have hp envy

There is no App Store on a Windows OS computer, you can start iTunes to go to iTunes Store.


Troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

1 reply
Question marked as Best reply

Aug 19, 2023 2:18 PM in response to Bigpony1576

or access the apple store I have hp envy

There is no App Store on a Windows OS computer, you can start iTunes to go to iTunes Store.


Troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

I have windows 11 but I cannot access my itunes library or access the apple store I have hp envy

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