Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

I have windows 11 but I cannot access my itunes library or access the apple store I have hp envy

When I log in to itunes i cannot get to my library when I try to sign in it goes to the music place, as soon as I put in for the library it freezes up.

Windows

Posted on Aug 19, 2023 1:56 PM

Reply
Question marked as Best reply

Posted on Aug 19, 2023 2:18 PM

or access the apple store I have hp envy

There is no App Store on a Windows OS computer, you can start iTunes to go to iTunes Store.


Troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

1 reply
Question marked as Best reply

Aug 19, 2023 2:18 PM in response to Bigpony1576

or access the apple store I have hp envy

There is no App Store on a Windows OS computer, you can start iTunes to go to iTunes Store.


Troubleshooting:

Make sure your Windows PC is up to date.

Update to the latest version of iTunes

Update to the latest version of iTunes for Windows 10 – Apple Support (UK)

 

See also -> Check your third-party security software.

Check the Wi-Fi connection.

If they are On, turn Off Hotspot & VPN.

Disable all AV & Firewalls temporarily.

I have windows 11 but I cannot access my itunes library or access the apple store I have hp envy

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.