USB Super Drive will not eject DVD

New Apple MD564ZM/A USB Drive CD/DVD plugged in to Apple MacBook Pro will not eject a Radiology DVD of an x-ray

MacBook Pro 15″, macOS 10.15

Posted on Aug 19, 2023 2:38 PM

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Question marked as Top-ranking reply

Posted on Aug 20, 2023 10:43 AM

Hi there george661,


To start, you'll want to be sure you're following the correct steps to eject the disc:


Eject a CD or DVD from an optical drive
To eject a disc from an external optical drive, do any of the following:
* Eject a disc from the desktop: Select the disc you want to eject, then choose File > Eject [disc].
* Eject a disc from an optical drive: Press the Eject key .
* Eject a disc from a Finder window: Click the Finder icon  in the Dock to open a Finder window, then in the Finder sidebar, click the Eject button  next to the disc’s name.

If the disc isn't ejecting after following the correct steps, try the suggestions below to see if they help:


If a CD or DVD won’t eject from an optical drive
Try any of the following:
* If an app is using the CD or DVD:  Quit the app, then try to eject the disc again.
* If you can’t quit the app that’s using the CD or DVD: Close the file that is on the disc you want to eject, then try to eject it again.
* If another user is using the CD or DVD:  Log out the users who are using the disc, then try to eject it again.
* If you can’t log out a user: Log in as that user, then try to eject the disc again. 
* If you can restart your computer to eject the disc: Choose Apple menu  > Restart, then click Restart while pressing and holding the mouse or trackpad button until the disc is ejected. You can also hold the Option key while restarting your Mac. When you see your CD or DVD appear on the screen, select it, then press the Eject key.


You'll find this information here: Eject CDs and DVDs from your Mac - Apple Support


Take care.

1 reply
Question marked as Top-ranking reply

Aug 20, 2023 10:43 AM in response to george661

Hi there george661,


To start, you'll want to be sure you're following the correct steps to eject the disc:


Eject a CD or DVD from an optical drive
To eject a disc from an external optical drive, do any of the following:
* Eject a disc from the desktop: Select the disc you want to eject, then choose File > Eject [disc].
* Eject a disc from an optical drive: Press the Eject key .
* Eject a disc from a Finder window: Click the Finder icon  in the Dock to open a Finder window, then in the Finder sidebar, click the Eject button  next to the disc’s name.

If the disc isn't ejecting after following the correct steps, try the suggestions below to see if they help:


If a CD or DVD won’t eject from an optical drive
Try any of the following:
* If an app is using the CD or DVD:  Quit the app, then try to eject the disc again.
* If you can’t quit the app that’s using the CD or DVD: Close the file that is on the disc you want to eject, then try to eject it again.
* If another user is using the CD or DVD:  Log out the users who are using the disc, then try to eject it again.
* If you can’t log out a user: Log in as that user, then try to eject the disc again. 
* If you can restart your computer to eject the disc: Choose Apple menu  > Restart, then click Restart while pressing and holding the mouse or trackpad button until the disc is ejected. You can also hold the Option key while restarting your Mac. When you see your CD or DVD appear on the screen, select it, then press the Eject key.


You'll find this information here: Eject CDs and DVDs from your Mac - Apple Support


Take care.

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USB Super Drive will not eject DVD

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