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Cannot access apple id (id name) in settings after failed pay apps

I have condition that 1 apps need to pay but i don’t realize that i forget to top up my wallet, the payment is automatically. I check the mail it is successful to payment, but until now i cant click my name in setting

iPhone 12 Pro Max, iOS 16

Posted on Aug 20, 2023 11:15 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2023 12:37 PM

Hi abangrizal,


Thank you for using the Apple Support Communities! If you're unable to select your Apple ID in Settings, the steps below can help:


If your Apple ID is greyed out in Settings


If you can't click your Apple ID
1. Go to Settings, then tap Screen Time.
2. Tap Content & Privacy Restrictions. 
3. If Content & Privacy Restrictions is turned on, scroll down to the Allow Changes section.
4. Tap Account Changes, and set it to Allow. If asked, enter your Screen Time passcode. 



Hope this helps!

Have a great day.


2 replies
Question marked as Top-ranking reply

Aug 21, 2023 12:37 PM in response to abangrizal

Hi abangrizal,


Thank you for using the Apple Support Communities! If you're unable to select your Apple ID in Settings, the steps below can help:


If your Apple ID is greyed out in Settings


If you can't click your Apple ID
1. Go to Settings, then tap Screen Time.
2. Tap Content & Privacy Restrictions. 
3. If Content & Privacy Restrictions is turned on, scroll down to the Allow Changes section.
4. Tap Account Changes, and set it to Allow. If asked, enter your Screen Time passcode. 



Hope this helps!

Have a great day.


Cannot access apple id (id name) in settings after failed pay apps

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